Dairy Queen Grill & Chill

On Monday June 23, we went to this Yorkville Dairy Queen and order a banana split that comes with nuts because they no longer put cherries on their banana splits, and a Large Carmel Sundae with chopped nuts. First they gave us a chocolate sundae while we were sitting there waiting, we noticed that the sundae was just sitting there. when they handed it to us we informed them that we didn't order a chocolate sundae we ordered a large caramel sundae with chopped nuts. When they went to make the corrected sundae, they told us that they had to charge us for the nuts. However, they had already charged us for extra nuts and when they gave us the sundae there were no nuts on it. When we told them that it was their mistake and we shouldn't have to pay for the nuts. The Mexican manager became angry

Walking into Dairy Queen is dangerous for anyone with a weakness for thick, white, slimy, creamy goodness. The second I stepped in, I knew I wasn’t leaving until I had something erected tall in front of me, dripping and waiting to be taken down. The Blizzard came first. They flipped it upside down — stiff, unbending, almost taunting me — showing off that nothing leaks no matter how much you shake it. It was thick and creamy, cold at first, then melting into a slimy mess that coated everything on the way down. I swallowed it fast, but those chunks were so big I had to work them over slow before I could finish. The sundae hit next. Hot fudge oozing down the sides, pooling at the bottom, mixing into the white cream until it was a sticky, sloppy mess. My spoon was covered, my fingers were st

Place was absolutely dirty no one in dining room and no staff cleaning it. The windows are all streaked see the pics and the fireplace. The tables shown in pics not even clean. The chili cheese dog was terrible the chili tasted like it was cooked forever or reheated or possibly left cooking all day. The bun was hard and stale. Totally disappointed and we were not even here during peak dining hours. Just unacceptable even being short handed.

Ordered 2 bbq tenders, girl at the register was kinda rude and super pushy. When she messed up my order and tried to give me a regular chicken strip I went back and said hey where is my bbq tenders. I had already been here for 15 minutes so I was kinda agitated. Then she said "do you have your receipt? I said yes and when going back she didn't admit she put the wrong thing and wasn't listening instead said I'm sorry but since it's not on your receipt we are gonna have to charge you. Literally charge me a dollar for your mistake??? Gravy looked disgusting and chicken tenders were super small. By far the absolute worst dairy queen I've been to. DISGUSTING 🤮

This place used to be excellent but has gone bad. They wont last long with this kind of service and food. Rude and portions very weak.