Dairy Queen Grill & Chill

The girl that waited on me told me that my coupon wouldn’t work for the royal ny cheesecake blizzard even though my coupon said any blizzard which yes it did work. Also I had a E Gift card and she one didn’t know how to put it in and was annoyed. When she brought me the blizzard she asked if I needed a lid I said no, and she slammed it down on counter. Not to mention all of the swearing I heard by the various crew members that were working tonight. Management really needs to get ahold of their employees. I won’t be returning to this location. I’ll just go to the one in Kent, they’re much more friendlier there.

Actually a really well ran location. They make sure my hot food is always hot. And fresh. I really appreciate that, I used to work in food and am picky. They could use more staff sometimes tho.

Dani, the manager at this Dairy Queen went above and beyond to accommodate my order from out of state! She is truly a kind person who had so much patience when I put my order in! When I grew up in Stow and when I come home to visit, this DQ is always on our list of places to go because it brings back fond memories of growing up in Stow! I highly recommend to any family to come to this location!!!

Online order was cancelled, but I wasn’t notified until I reached the order window after waiting in line. That defeats the purpose of ordering ahead. I didn’t have time to wait again for the food to be made. Communication needs improvement.

Good fast food. Tastes better than most fast food. Restaurant was clean and staff was friendly. Only complaint was that we wanted a grilled chicken patty instead of crispy for the $6 buck lunch. While I don't blame the staff for being unable to make this switch, I feel that it should be something Dairy Queen offers.