Dairy Queen Grill & Chill

I absolutely adore Dairy Queen and have had so many wonderful experiences there over the years. Their menu is always delicious, the staff is typically friendly, and I’ve always looked forward to stopping by for a treat. Unfortunately, this recent visit was a bit of a letdown and I felt compelled to share my thoughts. For starters, I was simply looking to order a basic cup of water with my meal. I’ve done this countless times at other fast-food restaurants and never had an issue—after all, water is a basic necessity, especially when you’re having a meal. However, this time, the staff at Dairy Queen refused to let me order water. WATER! I couldn’t believe it. I politely asked, as I always do, for a cup of water to accompany my food, and was met with resistance. I was told that I would have

I would like to say that I’m typically a person who is very understanding because I know that working a job, especially in the food industry is very hard, but we have the choice to keep working there. Therefore, if I could leave a Zero star I WOULD!! When I entered Sioux Center Dairy Queen as per usual I ordered meals and blizzards, but of course, the cashier person came out from behind. Mind you the service that this young lady gave us was not typical of great customer service. She took about 5 minutes to come in. The place wasn’t even busy. She asked us what we wanted with a rude tone and expression. After ordering, I expected the place to be clean, but it was surely messy, the tables were dirty and sticky, the floors looked like they needed to be mopped and there weren’t even lids of cu

I’ve been to Dairy Queen a few times in the last couple months and every time the wait is very long. I’m a patient person so I wait because I enjoy the food. Today I waited 15 minutes and the kind lady that helped me couldn’t even understand what I was asking for. She ended up having me pull to the window to try that. Even then she couldn’t figure it out so I ended up politely leaving and not getting anything. I really hope they can fix the issue of understaff. The people working there seem to be doing the best they can but they need help and a bit more training. I’ve always been a bigger fan of Dairy Queen than Culver’s but I ended up going to Culver’s today. I’ve got a free coupon to Culver’s and I’ve never used it because I’m a Dairy Queen man. I hope the owners of the store can do what

We ordered a banana split but was told don’t have bananas so why do they have a coupon in the paper for a special for banana split & not have bananas so then ordered peanut butter parfait we got it & the ice cream was so soft it turned to liquid so something has to change at Dairy Queen or they won’t have business.

After being stared at by all 3 employees for 10 minutes as they discussed a video on someone's phone, the male employee finally rudely asks what we want. Kept snapping and getting rude with my son and generally acted like he hated everything about the place. The food was good, but the sloppiness and rudeness of the employees means I will spend my money at Culver's instead. Do better.