Dairy Queen Grill & Chill

I went through the drive thru and ordered a small sundae. I was third in line. The truck in front of me appeared to have ordered food or possibly a number of items. I can only assume they made my sundae immediately upon my ordering it because by the time I got to the window there was nothing but melted ice cream on top. I had to go home a put it in the freezer to solidify the ice cream. Disappointing.

Waited 25 min for our food (was not busy). Apparently the guy at the register who took our order told the rest of the crew he fulfilled the order. Who knows where our food ended up. Definitely going to KP’s DQs on State or Hermitage Rd from now on.

Been ordering cheesecake blizzard here for about 6/7 different times including tonight and even paid for extra cheesecake pieces and received NONE at all in any of my blizzards every single time. I’m not sure if they’re not stored in the freezer properly and disintegrate when mixed or what but they seem to be one of the only Dairy Queen’s around with this issue because it’s the only one I never get a single cheesecake bite in my blizzards

Their customer service was excellent! The young man who waited on us was extremely polite and apologized because they were having problems with their chocolate ice cream machine working properly, and we even commented to each other after we left how nice he was!

Ordered 1 blizzard and 1 DBL. Cheeseburger, waited 8 mins for car in front and at least another 8 for my own meal at window. Very slow. Order taker wasn't very personable.