Dairy Queen Grill & Chill

If I could give this location a negative rating I would. This has been multiple times that the employees have been disrespectful, liars and have shown a careless attitude towards customers. They feel entitled and act as though their job of fixing their mistake is somehow a burden and wasting their time. I ordered pretzels. The cheese was missing so I went inside and asked for cheese. Instead of handing me a cheese, my bag I set on the counter was grabbed aggressively and she went back and placed the cheese and for no reason shoved a stack of napkins crinkled and shoved on my bag. I let this go of course because I understand bad days. A few months go by I order 2 of the cupfections with extra heath and let me tell you when I say my cup was all caramel, it was 1/3 cup full. I asked excuse m

I'm horrified by the hair I found in my food! On top of that there was literally a spoonful of fudge on the ice cream ... The cashier refused to acknowledge the hair and I find it weird a grown man is working with a bunch of young minors .. terrible customer service.. I know people who worked there, management is severely terrible, these kids aren't trained at all and don't know what they are doing sorry.. disgusting! After reading all other reviews this place is seriously not good and I don't recommend going here. The only positives people have to say is " they were busy and told us sorry for the wait" wow the bare minimum lol... Who ever runs this and whoever the manager is here needs to be evaluated at their job it's sicking this person handles food..

Horrible experience ordering a cake at this location. Ordered a cake 2 days in advance and the staff member assured us it would be ready for pick up on the day we needed it. We went to pick up the cake and they had no idea what order we were asking about/picking up. I don’t even think they wrote the order down. Very upsetting we showed up and I didn’t get the custom cake I ordered. We were sent to various DQ locations around town to find an ice cream cake they said they had ready for us. We ended up with a random cake. The cake should have been free for all of this inconvenience. Never ordering from here again…

Went through the drive through in my lunch from work. Decided to pull in and get an icecream. They said there machine wasn’t pour it right. Went back retried and came out with our order. The manager proceeded to tell us that it’s our fault they wasted ice cream just to fulfill our order and slammed the drive through window in our face. Will never go back. I came believe they would treat a customer that way.

Avoid the headache and go elsewhere, worst Dairy Queen in town. Ordered on mobile app. Got in to get a dipped cone. Told sorry we ran out about a week ago. Can I get my money back I asked. Sorry you will have to come back for that too. I will call the company to get a return. It should have been updated on the app Update: decided to give another chance. Stopped at the drive through and told them I had a mobile order. They told me to come up to the window. I did and sat there, and sat there and then I saw a worker walk out of the kitchen look at me and head to the dining area. I continued waiting. I then parked my vehicle went inside. A different worker walks out and says sorry I forgot about you. She then took a minute to get my order. Terrible service, terrible dairy queen.