Dairy Queen Grill & Chill

Quite honestly, I’m shocked this location has a 3.8-star rating. When we walked in, there were no other customers, yet it still took a considerable amount of time to receive our ice cream. The Banana Split Blizzard had to be remade three times—and as shown in the video, it was still extremely runny. This video was taken the moment I got to my car within a minute and a half of receiving it. When I voiced my concern, Kaitlyn, no name tag, I had to ask (who claimed to be the manager) responded with, “I know what I’m doing, I’ve worked here for five years,” while the rest of the staff stood nearby laughing. As I was walking out the door, Kaitlyn sarcastically yelled, “You have a great day!” — completely uncalled for and unprofessional. Ironically, there’s a list of customer service rules p

I went there to order my birthday cake, but unfortunately the experience was disappointing. The staff seemed least bothered and did not guide us through the ordering process or help us choose. He simply said, “When you select, just let me know,” and that was it. There was no greeting or assistance.

I've never been to a Dairy Queen before that ran out of bananas and hot fudge and then when we ordered a dip cone they only dipped about half of it And the dip was extremely thin We were not happy at all

Felt like we were a nuisance for being here. I get it. You're short staffed, however, it is not your customers problem. We didn't appreciate the worker slamming the ice cream on the counter and then sighing about forgetting to add something in the customers order and slamming that one on the counter as well. Whoever manages this location should be aware of the negativity in the attitudes of the workers and pay attention to the trends of the busy times to best staff during those hours, because that experience was ridiculous. I came with friends who were visiting from out of town, and this experience embarrassed me as a local.

The food was okay. The ice cream was great they got part of the order wrong but quickly fixed it. They were very friendly.