Dairy Queen Grill & Chill

Not a fan of writing bad reviews or any reviews at all. Im reasonable and understanding on people being trained, but having to remind them for a 2 piece tender and the ice creams and blizzards plus messing up the order is a bit. Are they training alone or is the trainer/manager being lazy and not checking the trainees work? This is a reflection of the management and their failures, and stating that "they're in training" multiple times does not stiff paying customers for the products they're paying for. Get better

I REALLY do NOT like writing bad reviews (but) I truly feel this one is well deserved. The "kids" that work here are AWESOME... We love them! But.....the 2 female "Adults" Ive ran into.....yeesh! At best you will feel like an inconvenience.... (that's if they're having a GOOD day.... ) Most days I've been there they've been flat out rude... I hate to say it but since this DQ has moved to the new building it's really went down hill.... Do better DQ ......Do better! Til then we'll just take a drive to Katie's Corners on 43

brought our entire speech team that went to states... Like 15 people I think? They stayed on top of orders AMAZINGLY.

I get that the whole grill and chill thing is new. But they are terrible. 4 out of 4 times I got the sauced and tossed chicken basket and 4 out of 4 times they were barely sauced and they forgot the additional sauce I ordered. The ice creams barely mixed and it’s runny. Never once have they even tried to flip a blizzard because they know the whole thing would fall out because it’s already part melted. I would rate 0/5 if I could. Photo attached below of the embarrassment of chicken they serve.

The young lady that took our order sounded happy and he pitch was just awesome. Her voice, everything about the transaction was fantastic. I had a nutty buddy milk shake and Mr Man had a peanut butter cookie dough party blizzard. Fantastic. Good job Newton Falls Ohio USA