Dairy Queen Grill & Chill

My speech team stopped here tonight to get some food on the way home. The woman at the register was very friendly and welcoming. We all got our food very quickly, even when a larger speech team came in and started ordering. They were pretty overwhelmed by people and didn't have much time to get everyone fed, as the teams had to get back on the busses in a short time frame, but they still stayed calm and weren't short with anyone at all. Especially the woman working the register at around 6:00 tonight. I didn't get her name, but I wish I did!

The food was fine just like any DQ. The customer service was good besides the food taking forever. We went in with a group of about 8 people and took over an hour to get food after we ordered. Very frustrating.

We stopped in to get lunch and use the bathroom as we were driving through town. We ordered then went to the restroom and discovered both of them in alarming condition. There were no paper towels or toilet paper in the dispensers, just on the floor. Both toilets were varying degrees of broken, one of them clogged and had obviously overflowed. There were floor mats on top of the counter/beverage area. Every trash was overflowing. The floor mat by front door was soaked through and the doors were dirty. We returned the food before eating it, stating that we don’t feel comfortable after seeing how dirty the store is. The first employee just said “you’ll have to talk to her,” vaguely pointed, and walked away. Then a supervisor came over a minute later, I told her the same thing and she did not

They forgot to give me my ice cream. Luke warm fries, as well as very few with either of my orders and my chicken nuggets were hard and had chunks of fat in them. The Dr.Pepper tasted off, like the syrup needed to be changed. Terrible experience, I should’ve gone to Taco Bell.

Sunday afternoon. Very few customers. Waited in the drive through line for way too long. The front person had no idea what she was doing. Then another person came to the window to ask again what we ordered after we had paid. New staff needed here. Not worth the wait.