Dairy Queen Grill & Chill

Fries were soggy and the drive-thru service guy thought it would be funny to wave my bag around the window a bit as I was reaching for it. The chicken strips were perfect. Cone was made so that the top was curled and leaning very off to the side, that had to take a quick bite to keep it from falling off. Gotta say though that usually it is more of a 4 star place. If this was my first visit, it would have been a two.

I witnessed a male employee with blonde hair intentionally put his mouth directly on my Blizzard before handing it to me and then laugh. He realized I caught him when he tried handing it to me and than proceeded to play it off and threw it out. This is a serious food safety concern. I will be filing a formal complaint with corporate and the local health department so this incident can be properly investigated. If this matter is not addressed appropriately, I will escalate it to state food safety authorities. Management should review surveillance footage and immediately remove him. He did this too confidently as if it’s not the first time.

I was very impressed with their service at the Foxboro location. I overheard George, the manager, training staff. He taught them what Customer Service is all about. Polite, personable and expressing your appreciation for your business. I believe it's the key to their success.

The foxboro location the staffing is joke. I have been here numerous times and there’s always only 4-6 people working. And I understand that in the fall/winter it’s less busy but these employees are overworking themselves when a rush comes in and I have seen people stop their break just to help. If you don’t have enough staff hire more people. Also I see the same manager on duty every time there should be 4-6 managers and 1 or two should be on at a time. The manager who is always there has done an amazing job with what he’s given but damn people either need to start getting put on the clock or they should have to call people in. 4 people no matter the circumstance is crazy because that means one’s a manager, one’s cooking, one’s on drive through, and ones upfront cashiering. There need to

Im writing this at 922pm and you close at 10pm ive been calling.... we ordered 2 blizzards at about 900 and an order of fries. I just had surgery and wanted a blizzard. Thats all i wanted all day. YOU JUST SENT US THE FRIES. ?? MAKE IT RIGHT