Dairy Queen Grill & Chill

This is my second visit here & food is really good . Dairy Queen is actually one of my favorite fast food to eat in New York City . But in Staten Island both of the locations are out of business now so I missed their fish sandwiches! The workers are very nice respectful hard working . But the lady manager kinda of stingy when it comes to ketchup lol . For both of us they only gave me 3 packets , I was like I need more ketchup, we have fries too . Then she gave me 2 more ketchup! I didn’t know if I should laugh or cry lol

Probably the worse dairy queen I’ve been to. Employee was very unfriendly. I ordered a medium Sundae and barely got any ice cream. I asked the employee if it was the right size and she was very bothered by the question and abruptly answered yes. As I walked away she started talking bad about me to her co worker in Spanish. I understand Spanish! Sadly a bad experience!

I've tried several times and the only thing that is consistent is the obvious lack of training of individuals working at this place. Either we get 3/4 full blizzards for full price that are obviously advertised over the top or a little topping on the top and a cup of plain ice cream. Don't reply with sorry please try us again as is the stamp of we don't care about customer service. If you care, train you're staff or stop by unannounced for a visit. We love the ice cream but getting it right 30% of the time is really disappointing.

Stopped for a quick bite on the way to Idaho. The others in our caravan went inside and were served right away. Apparently they do not take orders from the drive through when their are customers inside. I waiting 30 minutes in the drivethough and the other people in our party were long gone before we even got our food.

2 people working waited 40 plus min for ice cream will not be going back terrible service