Dairy Queen Grill & Chill

I placed an online order today and my son wanted a slush. When I arrived to pick it up (even before the time my email said it would be ready), it already looked like it had been sitting for a long time — about 60% of it was melted. We went inside and asked the **night manager** to replace it. He went to the back to “change it” but brought back the exact same one. When I asked if he really replaced it, he said the machine makes them that way. That’s not true — I’ve ordered slushes here before, and this isn’t how they normally come out. Unfortunately, this isn’t the first time I’ve received very poor service at this location. Very disappointing, especially when it was something so simple my son was looking forward to.

Frequent here alot, & today i decided to go in instead of the drive thru, the girl working the register never greeted me, just stared at me. I started ordering and she rudely interrupted me asking for here or to go. I wanted the meal deal with a blue raspberry slushie as the drink. Mind you I frequent here, I never had a problem with DQ upcharging me for the slushie with the meal deal. So when i first asked for it, she didn’t say anything, then asked what did I want to drink again, I said a blue raspberry slushie and she rudely said “ oh no you can’t do that with the deal, i can just give you this cup and you can make your own drink” Just from that statement, I left because I know exactly what that was. It’s sad that today in 2025 people still feel so much hate. Like I said I frequent here

Somebody please explain to your evening manager Ray that the customer dining area is not the place to be on the phone talking like a bully to somebody. You sir are an embarrassment to the company. If something as simple as not talking like an idiot on the phone in an aggressive manner while people are eating at your establishment you can't understand is wrong then you are not in a position to be a manager. I can only assume that you are the long-lost nephew or cousin of the franchisee. If you can't understand that this is absolutely unacceptable bad behavior then you sir are destined for failure. The look on the other employees face as you were doing this was one of absolute shock. There were so many things wrong with what you did, I can't comprehend how you would think that this was okay.

The old lady that works here always has a bad attitude. If she’s not yelling at customers she’s yelling at teenage staff. I’ve lived in Sykesville for 15 years so I’ve tried Dairy Queen on multiple different occasions and it’s always horrible because of that woman

I love DQ burgers. They're always prepared fresh and served hot but what amazes me most, they're always stacked so neatly. The only thing that bothers me is that they move slow, even with mobile orders. I mean, it'll take 15-20 mins sometimes to get your food