Dairy Queen Grill & Chill

I've tried multiple times to enjoy food at this Dairy Queen, and I eat here a few times a year. Here's what I've learned after ordering things during the day this past month: The good news: Management seems to have noticed all the negative reviews about how long food takes to get prepared and is being responsive to that. The bad news: Their new method is to cook burgers ahead of time and then assemble them to order. Yet another cold burger with unmelted cheese (see picture). The ONE thing this restaurant had going for them is that the food, even if it took forever, was solid. And before Dairy Queen gives me a link in response to this review to send them feedback, please note that I've been referred to management already. Those complaints went nowhere and ownership is trashing your bran

The workers were so kind despite it taking about 15 minutes to receive my soft serve and burger. The food was excellent and the kind young lady, Elsie, who served me was so amazing. The workers were clean, nice, and helpful. Would definitely visit again.

Me my husband and 2 kids went in there and each ordered an ice cream and we ordered some food for the kids. We sat down at the table and 35 mins later we got the chicken strips and a blizzard. Lady’s hands were covered in my blizzard and it looked so gross. Asked if we were missing anything and advised missing 3 ice creams. 25 mins later of waiting it never came and we left. Definitely the worst restaurant on the island by far. Change of management is obviously needed.

Drive through tends to be slow. Window servers are not fast, but pleasant. Sign taped to window encouraging tipping is a piece of cardboard held with duct tape. Very tacky. I always tip there. Burger was average but the lettuce and onions were fresh and crunchy. Don’t know about their tomatoes, as I don’t eat them.

The soft serve was off - a bit sour and left a tingly taste on the tongue. I've had DQ countless times at other locations and this isn't how it should be. I suspect machine isn't properly cleaned or improper storage of ingredients. Dangerous and could potentially cause severe health problems. Worried about others, I called within minutes of eating to inform them - couldn't go back in person as I was already in the ferry line. Employee thanked me for informing them but no refund or other reassurances given. Needs better management. Be careful here.