Dairy Queen Grill & Chill

Walked in to get service with myself and my family. No service, employees just kept starting me and my kids. Stood up at the counter for 10 plus minutes. Nothing… Also this has to be the most filthy Dairy Queen/ fast food restaurant I’ve ever been too. Literally employees walking over piles of trash. Nothing wiped down, old ice cream everywhere.

I went to the clinton store and it was very disappointing. I ordered a kids chicken strip meal with a mini blizzard and the cashier said I couldn't do that only a kids cone. I told her I always do but she said no. So I ordered a cup of chocolate. They were out of chocolate ice cream so I ordered a dish of vanilla. I then ordered a mini blizzard of the month and was told they were out of toppings for that then tried ordering the previous blizzard of month and they were out of those toppings too. Finished the order and sat down and waited. The family that ordered after us got their ice cream then their food before she even asked us if we had received anything. Icecream was half melted and the food took another 10 minutes. We were at the store over 45 minutes with very poor service. I wa

Sadly we go there several times a week! Their vanilla and chocolate twist machine hasn’t work in over a month! They can do stacked chocolate and vanilla but it is soft most times and the large cone depends on who is making it! The blizzards are fine! Why can’t owners get twist cone machine fixed!

I'm typically not one to complain but when it seems like management sees no issue with how they are doing things it just rubs me wrong. I waited in the drive through for an unacceptable amount of time just to find out they had shut down their grill an hour before closing. I was then stuck in line and decided to just order ice cream. I asked to speak to a manager and was told she was on break. Had to explain to him that an upset customer probably warranted her to come off break and to please go find her which he finally did. manager told me she was the only one of at least four employees that knew how to run a grill (train your employees!) and she needed a break (apparently an hr long break). Also said she needed to clean the grill before close. Since when does a restaurant close their gril

Management needs reprimanded! The manager “Abbie” came to the window to assist and was nothing but rude with an attitude. The entire time i could hear and partially see her screaming, using profanity, verbally abusing, the children working their shifts.