Dairy Queen Grill & Chill

My chili dog wasn't real hot but it tasted great. Our water and cooler was forgotten until I asked for it. The shrimp basket was great.

For the past 5 years this location has been going down hill. The drive thru speaker is horrible, the staff can’t hear you and you can barely hear them. Yet the staff has an attitude with you asking for you to speak up like it’s our problem that their speaker is shot. Then if you go inside you just hear the more senior staff yell at the new hires while they are struggling to help a customer. No patience for training or coaching the new hires. No surprise they can’t keep employees. When you ask for a smoothie that’s on the menu, the proceed to give a shake even after confirming multiple times for a smoothie not a shake.

We were on the road for a 2 hour ride. 3 of us were hungry. Dairy Queen would have satisfied all of us. We pulled up in the drive thru at 10:30ish- the sign said OPEN and the drive thru menu board was lit up. We waited a few minutes, but were not acknowledged. We pulled around to the window to see if the store was really open. We saw the headset on the counter with the lights blinking and a mop bucket. We could see a young lady sitting in a booth, she looked over at us and turned her back to us, took her pony tail out and started playing with her hair. As we drove out of the lot, we saw a young man with a DQ uniform on, standing in the lobby with the young lady and he watched us drive away. This is very disheartening to know that some people take such advantage of employers.

Went to the Baldwin Dairy Queen for supper yesterday. See the pictures to what we found the kitchen looking like. Garbage overflowing everywhere. Food waste laying on the counters, floors and even on the machines. Ice cream was everywhere as well. We did not eat there and don't recommend you do either. I will say it was a holiday, but there is no reason not to take a minute to empty the garbage can or wipe up spilled food.

We ordered 2 cherry mister misty floats. One was red and the other was white with a blotch of red on one side. I said to the young man, “That doesn’t look like a cherry Mister misty” He holds it up and points the the blotch of red and says yes it is and hands it to me. I told him it wasn’t right and he said he couldn’t take it back. I sat there looking at him and he finally said I can make you another and I said thank you. But why was I stuck driving around looking for a garbage for the one that was wrong?!!!