Cupbop - Korean BBQ in a Cup

my boyfriend went in to place a to go order tonight 1/13 about 20 minutes before close & received the worst attitude from the teenage girl working there his entire time ordering. i understand it can be annoying when people come in close to closing time but not only was there still plenty of time, he wasn’t eating inside or taking more than a minute of her time to place his order & leave. dont chose to work a closing shift then have an attitude with customers who come in while the store is still open. then when we got home he opened his mandoo to find then completely drenched & soggy in sauce, when he just asked for a sauce cup on the side to dip them in. this completely ruined them as they are supposed to be crunchy but were completely soggy & quite frankly overwhelming to eat. even after

I get Cupbop a lot, and most of the time I don’t have any issues. I usually don’t leave reviews unless something happens repeatedly — and at this point, it has. I’ve included two pictures to show what happened with my most recent order. I paid for extra meat on one of my bowls, (the one a little more mixed up) but the “extra meat” bowl actually had less meat than the regular one. You can compare the photos yourself. I really do enjoy Cupbop, which is why I keep coming back, but it’s frustrating to pay for something extra and receive the opposite. I’m hoping this is something they can tighten up moving forward.

didn’t realize that no rice meant “give me 50% cabbage “. the food is delicious but i’m annoyed i paid for half a tub of cabbage. inside this location is always sticky and grimey for some reason, so order to go

I was really disappointed with my experience here. From the moment we walked in, there was a very strong and unpleasant smell—almost like sewage—which immediately raised concerns. On top of that, there was water all over the floor near the soda machine, which did not seem sanitary at all and made the environment feel unsafe from a cleanliness standpoint. The food itself was also underwhelming. The portions were noticeably smaller compared to other locations, and the quality just wasn’t there. Overall, it didn’t feel worth the price. My biggest concern, however, is sanitation. The condition of the restaurant made me genuinely worried about food safety. I strongly believe this location needs attention from health and safety inspectors, as the issues we observed should not be happening in a

The location feels pretty grungy overall and everything feels sticky - like the chairs, tables, & floors...like if you go in you will likely notice what I mean Really like Cupbop so still go despite the lack of perceived cleanliness, however on our last visit ended up with an entire pile of long human (seemed human) hairs all throughout my bowl (have attached pics) It wasn't just 1 strand, it was like a whole clump and it was wrapped around several pieces of meat...kind of seemed like maybe it was cooked in to the meat and then served to the bowl without them noticing somehow (just guessing on that) The store was nice and offered to replace the bowl but just couldnt stomach it - not sure we'll be eating Cupbop for a long while and definitely not at this location any longer :/