Cook Out

I’m a long time customer of cookout (and former employee). I just visited your location in Smyrna, TN on a road trip and this was my “Big Double Burger” I received. It looks like you took the “small burger” (not the regular) and cut in half to make two patties. I understand things have changed with inflation, but this is absolutely ridiculous to charge me $8.77 for this tray! I didn’t unwrap my burger until I was already back on the interstate and couldn’t turn around or I would have brought it the attention of an employee. There was also a problem with the drink machines not tasting normal in the lobby and I had to ask them to fill up my drink from the drive thru machine. I don’t live near cookouts anymore so usually coming here is a treat, but this was a very disappointing experience!

Makayla at the drive thru is spectacular. I come every night after work for a shake and she seriously takes so much pride and making the perfect combination of snicker pieces and ice cream. She is 10/10 one of my favorite service workers!

Very satisfied. I will definitely return here. Great menu items. My daughter suggested it. I was skeptical but left a return customer. I never fill these out but your place is just so great. Well done.

I went to this location twice today and both times had disappointing service which isn't new cause it's been off and on for months now. From missing sides on my order to getting the wrong item to not getting any straw or plastic wear ( i have to ask for it). I've been going to this location for over two years on a regular basis and have seen the level of service decline big time and doesn't seem to be getting better anytime soon. I've also gotten stale fries every time and even gotten the wrong shake. Every time I stop by there I'm on my way home so it's too late to go back and i shouldn't have to babysit every order cause the employees aren't doing it. I'm going to have to visit another location as this one keeps declining.

This used to be my favorite burger place. A few years ago, they reduced the size of the burger patties, but on my most recent visit this past Saturday, the experience was especially disappointing. I ordered a double burger and received what appeared to be a small single patty. The burger was about the size of what you would expect from a McDonald’s Happy Meal. Unfortunately, I didn’t return it because I was already back on the highway. The employee at the drive-through window also seemed distracted by activity going on in the background, which may have contributed to the issue. I still like Cook Out overall, but I’m disappointed with the direction the restaurant has taken and the noticeable decline in portion size and attention to detail.