Cook Out

Staff is friendly and efficient. Food is very inconsistent. Sometimes great. Other times garbage. Today my Cajun Fries seemed boiled not fried. Soggy, limp, texture of boiled carrots. As you can see bottom half isn't seasoned either.

Can’t really give you a review on food because no one came to the walk up window for the 15 minutes I waited there. It’s definitely on their security cameras on 2/3/26 from 4:10 to 4:25. No one, and I mean no one attended to the window. And i know they were serving at the window because i passed a postman with an order from the window. And unfortunately I am disabled, and the coder spot was 8 car lengths away from the wall up. I trust the walk up to get my order right, since I have no luck at Cook out drive ups. Emailed corporate, just crickets. My patience ran out and got Taco Bell who had a very good attentive crew. Won’t be frequenting this establishment

Rip-Off, no straws, no sauces, no napkins, and the tiny "big" double burger is 1 patty at best, cut in two. Very disappointing and rude/uncaring at the drive thru. Do better!

Kelly the manager was great and very patient. She took her time with me, made sure my order was correct and smiled. Great food and customer service. Thank you Kelly

Went to this location for the second time since they opened with a large order, the lady at the window was very attentive & kind while I was ordering and stayed on top of everything I ordered (7 trays, 8 shakes, 4 drinks), I didn’t catch her name (she was a Hispanic lady) but her service at the walk up window was top tier & she did not disappoint with the way she handled our order, she stayed on top of her staff who were making trays & shakes & continuously praised the staff for the way they were working. Food was fresh & hot. You can tell this location has a positive environment! Thanks cookout in Marion for another great experience!