Cold Stone Creamery

We ordered an ice cream birthday cake for my grandson's birthday and the cake was really hard to cut and it's just didn't taste fresh so I called the manager Ali and she washed very friendly and professional and she apologized for the cake and she let us pick another one. The second cake was just right. It was easy to cut and it tasted great and I'm very grateful to her, our grandson's birthday was still great. She assured me that she wanted us to have a great birthday and that if I wasn't pleased with the second cake she would gladly remake it again now that's what I call excellent customer service! We will definitely get our next cake from there.

I have been a long time customer of Cold Stone. We were excited when we saw one wasn’t far from our new home. I have typically enjoyed the young people’s positive attitudes, hard work ethic and most cold stones seem like a fun place for a first job in high school. But after a few visits to the surprise location I will be taking my business elsewhere. Last night was the final straw. I came in around 8:30 pm, it has a small line, the slab surfaces were filthy, and the employees looked disheveled. I get that. I addressed the employee trying to show empathy and said, “busy night?” He said in a grumpy tone, “ wasn’t supposed to be, what do you want?” A little put off I decided to not push for two different flavor milkshakes and made it easier on him to make two of the same flavor in the sam

Terrible service from the rude staff anytime we have gone in. We have also done personal pickups off of door dash and Uber eats and they will also mess up on order sizes. When we were waiting for our order the female workers were actively trying to deny a birthday freebie, funny enough the person who had their birthday apparently also works at a cold stone and called them out on their BS. That as long as you have the coupon or even display your I.d you are entitled to the freebie, the girl behind the counter gave a horrible attitude acting as if it was out of her way to comp the one ice cream. Honestly wouldn't suggest this location untill they don't have entitled young staff

I had went on Friday and was treated INCREDIBLY kindly by a lady working, she was a bright person and made a fantastic ice cream! She recognized the people walking in and then told them goodbye when they left! She was incredible with her customer service and made my night! I wish she had a name tag so I could direct this to her but thank you for the incredible ice cream young lady! (Darker hair)

I love Cold Stone Creamery usually. I love the sweet cream ice cream. My hubby went to share a Sweet cream Love it with Heath and Reese's peanut butter cup. It looked like sweet cream as the pictures show without any mix. You can only see one two candy pieces, it was this way until the bottom. It was not mixed well. If you are going to pay $7 for a cup of ice cream it should be mixed well especially when it was not busy. The staff was nice, but should have took more time to give a well made dessert. I can buy Blue Bell for that price or cheaper, and have it last longer and taste the mix ins in each bite.