Cold Stone Creamery

I ordered a cake ahead of time at the St. Anthony, Minnesota, Creamery. When I arrived to pick it up, I noticed that there was only one person in attendance with several people waiting ahead of me. This is not about waiting. This is about watching this one man handle all these customers and their specific orders with grace and professionalism, with care and concern. When it was my turn, I told him how I had enjoyed watching him work and asked, was he working alone. He mentioned that although there was a prospect of another person in the offing, yes, he was working alone. When I asked could I please refer praise to his supervisor, he asked that I write a Google review, and thus I am doing so. In an age where we are losing manners and turning even waiting on persons over to AI, we nee

A good Cold Stone location. It was a hot and humid day, and the line was swelling near the door. It was worth the wait. The employees were nice and patient. I applaud them since it was super busy. The employee took our order, had it made in front of us and we paid. Ice cream was okay. The cake shake was okay. The quality of the ice cream was okay. It is ice cream so it is full of sugar but the lack of taste from certain flavors was just not there. Unfortunately, the ice was just okay but the service was excellent. It is a bit tight inside and tables are limited. Parking outside is very limited. If the parking spaces are full, you'll have to find parking elsewhere and walk here. Overall, excellent service but quality of the ice cream is subpar.

Avoid this store! It should be 0. Attached are pics showing how they don't bother to fill the container. This has happened SEVERAL times. The manager "Mohan" keeps saying "I'll get them trained" or "I'll retrain them and remind them" - yet - same thing happens over and over. Clearly he's either unable to train them or unwilling. They are ripping people off! Stay away from this location and don't order via door dash with their store! (these are just a couple examples. I have several more)

Nice place in St. Anthony shopping center. There are a lot of choices and the ice cream tastes great.... which is perfect for those muggy Minnesota summers. I got the cookie dough ice cream in a waffle cone. I liked it, it tasted nice. There are a few tables inside to sit down, or, near this location, there are several parks you could drive to and still have time to enjoy your ice cream before it melts.

From the beginning of this experience it was very terrible. When we first walked in there was no greeting, no smile not even a acknowledgment. Then when I was waiting in line both workers were working on online orders forcing us to wait in a line that wasn’t even there, nobody was before me and I still waited to be helped. Then once I started ordering what I wanted for the mix ins the lady kept asking “is that it” after every mix in I asked for, they weren’t even patient. When it came to paying she charged me almost $10 for four mix ins instead of charging me as a signature and adding a mix in that way; and my ice cream wasn’t even full all the way. Then my friend ordered a smoothie and they didn’t even blend the ice. There was large chunks of ice left over in her cup and they weren’t eve