Cold Stone Creamery

My husband and I paid $20 for vanilla ice cream even though we order 2 flavors (cookies & cream and cookie dough AND includes extra toppings. We called the store and all they could offer was for us to drive 30 minutes back to the location. Their location isn’t even listed on the Coldstone website to complain or get our money back. Thanks for nothing. Go to another location.

I wanted to love this ice cream but Unfortunately something is off? Idk if it's cheap milk and ingredients? The pecans were old and stale with a bad aftertaste, I was only able to eat 3 bites and threw the rest away almost full so $8 down the drain. Customer service was meh, they need to smile more and be more conversational, try to upsell popular items. I hope the owner reads this and takes into consideration a higher quality of ingredients than what is being use. Also no food dyes and no artificial flavors and sweeteners would be great since todays population wants healthier foods. I wont give it the lowest score nor the highest, I'll give 3 stars down the middle and come back to try it again 90 to 180 days to see if anything changes but Probably wont sonce this is a franchise and the o

I recently picked up the Midnight Delight chocolate cake from Cold Stone Creamery, and unfortunately it didn’t match my expectations. The flavor didn’t really taste like the rich chocolate cake it’s supposed to be. Instead, it had a very different taste—almost like an “Indianized” version of a chocolate cake, with flavors that felt quite different from the classic chocolate profile I was expecting.

I had a fantastic experience at Cold Stone Creamery in Prosper! The staff was friendly and welcoming, the store was clean and inviting, and the ice cream was absolutely delicious. I especially loved how fresh and creamy everything tasted, and the mix-ins were perfect. Definitely a place I’ll be coming back to!

Ice cream is excellent, however the last 3 times I have been in it’s taken 15 minutes to be checked out. Mind you they scoop your ice cream almost immediately but then make you wait to pay. The last time I was in I watched several families get ice cream and just walk out without paying they were so frustrated. I am not sure why they can’t figure this out?