Cold Stone Creamery

This was one of the most unpleasant ice cream shop visits I’ve ever had. The service was painfully slow, and the girl behind the counter looked like she hadn’t showered in days. No hairnet, long dirty-looking nails, and overall just extremely unhygienic. I was literally praying she wouldn’t be the one touching or making our food. On top of that, her baggy shirt kept exposing her bra, which was completely inappropriate and unprofessional for any workplace—especially one serving food. There was also a new guy working, and even though he clearly didn’t know what he was doing yet, it was his first day, so I don’t blame him for the mess. The only reason we didn’t walk out was because the manager finally came out and took over. The difference was night and day. He made our ice cream quickly, c

Came here for a date night. Got served melted ice cream in a cup. Overall, ice cream tasted good, but for this kind of price range I would expect Ice-cream and not soup. If you are in the area and looking for excellent Ice-cream at a better price I suggest going to Scoops and Sliders instead. Their service is much better and the quality is unmatched.

the blonde girl, addison, was very rude when my friend asked for an allergy scoop and had an attitude the rest of the transaction. and on top of that her hair was a mess and not tied back, had long acrylic nails and didn’t wear gloves OR wash her hands when handling an allergy. and kept glaring in our direction after the fact.

Wow. This place. It's always been hot or miss at best, but tonight...... Walked in and up to the counter to the young gentleman at the counter. No hello, no acknowledgement at all. Stood there for quite a while refusing to look up or make contact, until another employee came out. Gave us the wrong sizes, told they are out of pretzels. Plus tonight the store was filthy. Smudges, crumbs along with all kinds of bits and bobs on the counter. They seemed put out that we even came in. Very disappointed. We have been coming in less and less and this is why.

The ice cream tasted good, but as soon as she scooped it into the cup, it already looked semi-melted. I live 6 minutes from the store and by the time I got home, there was a puddle in my boyfriend’s hands from holding the cup. It had melted everywhere. I suggest turning the freezers to a colder temperature because the heaters in the store may be making the ice cream very soft…