Cold Stone Creamery

First time trying Cold Stone ice cream, and it was super creamy, very delicious! I loved having so many flavors to try from, so I got a banana split with the flavors: Banana, Coffee and Berry Velvet ❤️

We were disappointed with our recent visit. Upon entering, we weren't greeted, which set a negative tone. As loyal customers who frequently enjoy your Signature creations, we were excited to order 2 Everybody's Signature Creations. Unfortunately, the preparation didn't meet our expectations - the mix was off, and the special items weren't proportioned correctly. We were surprised to be charged extra ($1.29 + $1.29) for these Signature creations, as we understood them to be all-inclusive. The experience left a sour taste, highlighted by the unfriendly service. We're hoping for a better experience next time.

I try to give this shop,( even though super expensive) my business to offset the Ice Cream truck that frequents the neighborhood. I live a block away and when I am coming back from a walk, I often stop in and grab an ice cream. Been doing since they opened, but today I was told I could not be served because I had my dog. So I will no longer support this business, I went to Boba with my dog instead and they have new freeze drinks for a lower price. Bye bye Cold Stone Creamy, you are walk up ice cream with no seating, good luck.

Ordered a photo cake from this location and the result was unacceptable. The image was not printed to fill the cake surface and instead appeared very small and centered, surrounded by excessive blank frosting. I emailed the photo in advance and asked for confirmation that the image dimensions were acceptable, but never received a response. Had this been communicated, the issue could have been corrected before the cake was made. When we contacted the store, the manager said there was nothing they could do, refused to provide any resolution, and was rude and dismissive. This was my first time ordering from this location. I’ve ordered photo cakes from other Cold Stone locations without issue. Do not order a photo cake from this store. Sharing so others don’t have the same experience.

What happned to their recipes?? I used to go here a lot, years ago, and decided I would treat myself again. Their sweet cream flavor USED to be the best and most simple, creamy goodness. Now it just taste bland. The quality of their ingredients and recipes must have changed. I will never come back. The service was good though, I was immediately greeted and taken care of. The lack of flavor in their classic ice cream is what is driving me away.