Cold Stone Creamery

Location was very empty. Worker wasn’t overly friendly, but she wasn’t rude either for the most part she serviced us quickly and we were satisfied. The place was clean and the ice cream was great. I haven’t been to this location in many many years, but I thought they used to sing when you walked in the door and as you placed your order if this is the same place that did not happen this time.

The little Hispanic girl in there mentally non-existent. I wanted to create my own milkshake but I didn't know when to add my mix in. She didn't prompt me and I was entitled to a mix in regardless. I also asked for a water because they were out at the front. Any smart employee would bring four or five Waters to stock the front. I ended up winning another bottle of water to redeem my coupon. So she had to go back and get another singular bottled water keep on. Please hire employees that are proactive and can connect the dots. As I'm leaving the store there are still no water stocked up at the front. Make it all makes sense for me

Giving this 3 stars because the girl who helped me was nice, however, the girl who helped my husband was rude and rolled her eyes at me whenever I asked her if the canister on top of the ice cream display was trash. The entire time we were there she acted like the people she was having to serve were inconveniencing her.

Parker was a rude jerk. He kept pacing back and forth saying "this is a nightmare." He then abandoned the new girl who was making our cones and helped someone else instead. The new girl was doing her best. She dropped the ice cream top cover and didn't know what to do. Parker was rude and unhelpful to her. On both visits we have had similar issues. They are in a hurry to "skip" you to help the next person assuming you are done ordering. The place itself is tiny and gets crowded with only a few customers.

I ordered the Founder’s Favorite, it was alright, nothing special. If you order this I suggest getting with a different ice cream base like chocolate, peanut butter or pumpkin. It was lacking favor. I usually make my own take of banana caramel crunch, but Sweet cream base instead of French vanilla. Then with banana, caramel, and nuts. It never disappoints.