Cold Stone Creamery

Ordered on Uber Eats on 1/6, noticed that the texture was off. It tasted as though the ice cream had melted and they allowed it to refreeze. I thought maybe it was a one off, discarded the 2 ice creams. I had my son place the same order on 1/7, hoping whatever happened the day prior would be corrected. NOT! Ice Cream was delivered and same texture as if it had been refrozen. I called to communicate my concern, to be told exactly what I expected, their freezer went down a day before I placed my first order. SHAME ON YOU ALL!!! STOP PLAYING WITH PEOPLE'S HEALTH! WHEN IN DOUBT, THROW IT OUT!! INTEGRITY OVER PROFIT! I'll NEVER order from here again, especially with me being Food Safety Certified and KNOWING this is how their running their operation. BEWARE!

I wish I could give 0 stars. Jojo was so rude disrespectful and made this entire experience so uncomfortable. When I told him my order he rolled his eyes and sighed and walked away “annoyed” to put the ice cream scoopers he had down while shaking his head . At first, I thought maybe I took it the wrong way so I let it go. I asked him to please put whip cream on my 2 shakes he just made, I told him 3 times, when he handed them to me there was no whip cream and I asked again politely, well he became very upset and annoyed yet again. He was extremely agitated and angry and someone like this should not work with the public because people like Him are the reason you will lose business. Will not go to this location again because this was disgusting and extremely uncomfortable

Terrible experience at this Cold Stone. The girl working there was unbelievably rude — no greeting, no smile, just attitude. She acted like helping customers was a chore and made the whole thing super uncomfortable. If you hate your job that much, maybe don’t take it out on customers. Won’t ever come back to this location, and I wouldn’t recommend it to anyone.

We were looking for a specific cake and other locations close to our house were out of stock. When I called this location they were very professional over the phone, once I found out they only had 1 cake in stock I requested if they could hold it for me. They were very kind and courteous and saved it for me. Once I arrived the service provided over the phone was no different from how they took care of me inside the store. Great cakes, great ice cream and great service. For more tips on trips, food and bars follow us on YouTube ⤵️⤵️ @ Aventuras con los Paiz IG @Aventurasconlospaiz @Isaacpaiz

Levi you literally made my day, having the worst cramps of my life and just had someone pass away in my family. The last cold stone I went to in Hollywood some guy made me feel so embarrassed about how weird my order was but you made me embrace it. I really appreciate what you do and how you cared for me while taking my order. Someone give this guy a promotion and raise please omg