Cold Stone Creamery

My husband and I stopped in for an after dinner treat last week. The employees did not acknowledge us or even smile in our direction and once we were ordering they were not welcoming or friendly. Our ice cream tasted good and we loved the idea of the mix-ins. I do wish there was a water station for drinking.

We’ve had great experiences at other locations, but unfortunately, this one was a disappointment. Overall 3/5 stars—the caramel apples were good, but the service and organization left a lot to be desired. Food 5/5 The caramel apples themselves were tasty! We had the apple pie apple and another variety with chocolate and peanut butter. They also cut them for us, which made them easy to enjoy! Service 2/5 This is where things really fell short. Despite being the only customers in the store for a while, we weren’t acknowledged at all while standing at the chocolate counter. We actually had to be the ones to greet the employees and ask for help with the apples. The bigger issue was that the staff didn’t seem familiar with their own promotions. There was a large sign advertising Buy 3, Get 1

We stopped in after a great dinner at Osaka, I’d like to think that I’m not getting dumber As I age but, I’m not sure why every picture in the place shows their ice cream in a small waffle cone When what I ordered was not served in a cone nor did anyone ask me if I wanted a cone. The ice cream that I ordered wouldn’t have been able to be put on a cone because it looked like a dish of milk with clumps of chocolate chip and cookie dough in it. The girl that Handed it to me, said that she put it in a bigger dish because their ice cream was really runny that day. My wife ordered a different flavor and hers was fine but, served in a dish without anyone asking about a cone. I think the real reason I feel dumb is not that every picture on their menu showed ice cream cones, it is the fact that I s

I am so thankful that this location was able to go above and beyond for my family to provide a birthday cake for my son that other locations would not even touch. They took custom to another level and honestly provided a bigger cake than we were even anticipating. For the price we paid, I am super thankful for the value they provide provided!

I came into tonight with the bestie and we enjoyed some custom creations. I made a Chocolate Truffle Cheesecake Ice Cream with Golden Oreos and Reese’s Peanut Butter Cups for mine. Oh my goodness was it worth every delicious bite! Prices are always worth it here when you get premium ice cream. Staff is always friendly when they help create your own wild creations! Have fun mixing and matching here because there’s no way to go wrong. I always appreciate that they have Non-Dairy options available now! Of course you can’t come in without taking something from Rocky Mountain Chocolate Factory home for later, if you can wait that long. We picked up some Milk Chocolate Pecan Bears, and always make sure they are chilled before enjoying their decadent deliciousness. Overall we always love coming h