Cold Stone Creamery

Owner smacked his “brother” in front of us. We walked in and the owner/ manager was on his phone. And the employee was struggling with our orders slightly. Which was completely okay! He was doing his best. But the owner got upset with him and smacked his chest and his hat. The employee stayed quiet after that and didn’t make eye contact. It was uncomfortable and worrying. Hopefully this isn’t a common occurrence. Great ice cream made by the employee.

I’ve been coming here regularly for the past year, but unfortunately the customer service has been disappointing. They don’t seem to value their regular customers. My rewards points haven’t been registered for the past few months, and I’ve noticed inconsistent charges for the same toppings. My same order varies in price each time…. It’s not about the money it’s about the principle and customer service for loyal customers…did I forget to mention they havent registered my points in the past few months after spending hundreds of dollars? I do love Cold Stone but this location could do better.

Came here and locked our keys in the car right around closing time. The manager (maybe owner) not only attempted to help get the keys out, but he offered to help us get tools after Coldstone closed to open our car door. Then we had some really good ice cream. Great hospitality. Great ice cream.

Cold stone always has been a great comfort dessert for me. Today I had the pleasure to meet Leo, while we were eating our delicious ice cream he shared with us the process of how he and his crew create the cold stone signature ice cream. Honestly no wonder it’s so delicious, he is very attentive and nice. Honestly I admire that this place hired kind and attentive to detail workers, when creating this ice cream. LEO YOU’RE THE BEST ! This is our fav store now!! Even if it’s 20 mins away from my place!

Some of the kindest, most understanding people work here. It's a Coldstone Creamery, you know what you're getting into. But the staff is exceptional, we'd been here more than a few times and always had great ice-cream. My keys stopped working and me and my fiancé were locked out of our car late at night in sub 20 below weather. The manager attempted to help us open the car, gave us shelter, and was so kind and supportive. They moved a bench inside for us, checked in and offered so much. They took care of us in more ways than not after an already long and hard day. Outside of being a good place to get ice cream, I think any locals should support these people as much as possible.