Cold Stone Creamery

I'm so happy to give this experience five stars! The restaurant was clean, and the customer service was outstanding from start to finish. Kayla was friendly and attentive as soon as I walked up to the counter, and she made sure my order was correct. Sam was just as great—also very friendly and went above and beyond by telling me about a special incentive. Customer service at other Cold Stone Creamery locations has been missing the mark, so I'm really glad that wasn't the case during my visit on 7/30/2025. My receipt shows 6:33 PM, check #45. Excellent experience all around! I hope management will recognize their outstanding service!

I’m extremely disappointed with the customer service I experienced today. I had a custom cake scheduled for pickup at 8 PM tonight for my daughter. Earlier in the day, I called to confirm the order and was told someone would call me back after speaking with a manager. No one ever did. After waiting, I called back myself and was told they didn’t have the ingredients to make the cake and had already refunded my money. I received no phone call, email, or text letting me know my order had been cancelled — I only found out because I followed up. I was told they didn’t reach out because they “can’t see the app,” even though I placed my order online. If the store was able to cancel and refund the order, they absolutely should have been able to notify the customer. Lack of communication for a sa

Very sloppy. The black young lady did not mix my ice cream. All she did was but this huge dollop of cookie dough on the top. Every unprofessional and her attitude was horrible. Terrible experience all together

Well sense the store here doesn't accept 50 dollar buI looked like an asshole in front of my kids on veterans day as soldier and a father. I had been gone for six months this was the first holiday I have had with my families. My family had been coming to.this Coldstone for years. That has ended. If you are a veteran or military I hope you join me in boycotting this Coldstone. Soldiers and veterans deserve more respect then establishment gives us.

I was greeted upon entering the store, but had to wait a minute or two for the two teenagers to stop talking. Granted... they were in the middle of replacing two flavors, but they should have said to give them a minute or something (1st red flag). They were just having a conversation over the ice cream. I couldn't help but to think how they gotta be spitting over the ice cream (I prayed that wasn't the case because I REALLY wanted some ice cream). Long story, short.... I ordered the banana pudding ice cream. I was not satisfied because (after the young lady finished her conversation and decided to ask me what I wanted) the young lady would not follow instructions. I told her to put more cookies- she would pick up more and drop a couple (did that twice). She put too much whip cream.... anyw