Cold Stone Creamery

I dropped my 17-year-old daughter and her friend off at Cold Stone while I ran to Jewel to pick up a few items. While there, she placed an online pickup order since the store was not accepting Apple Pay. As she was waiting for her order, the manager, Mike, approached them and asked, “Why are you guys here?” She politely responded that she was waiting for her order. She said he continued to be unfriendly while handing her the order. About 25 minutes later, when I returned to pick them up, my daughter was extremely upset about how she had been treated. I went inside to calmly let the manager know how disappointed she was with the service she received. Mike then told me he needed to check his cameras because they were standing near the cake refrigerator “snickering.” I was very offended tha

I took my 6- and 3-year-old kids to Cold Stone Creamery for the first time, and the experience was incredibly disappointing. When I asked if my kids could taste-test a flavor before choosing, I was told they don’t do taste tests for non-seasonal ice cream. Honestly, what kind of ice cream shop—especially one charging premium prices—won’t let a child try a tiny sample before committing? It makes zero sense and immediately soured the visit. Between the unfriendly policy and the lack of basic customer service, we won’t be going back. Zero stars from us.

Refused our service 3 minutes till close. It was our first night out since having our baby. We walked in so happy to have make it in time. They told us the time with the indication of dismissing us and were plain rude. We walked out feeling awkward and unwelcome. Never coming back for the way they made us feel.

My friend went to this cold stone and was met with unfairness and racism after simply just wanting ice cream. Their manager is unbelievably rude.

Terrible customer service, all 3 girls had such bad attitudes. Was charged $3.99 as a kids cup for literally 2 bites of ice cream as you can see in the photos, you would think even tho it’s a kids cup there would still be more than a small bite of ice cream for $3.99. Horrible experience and waste of $