Cold Stone Creamery

The milkshakes were good, the only reason I didn’t give them 5 stars was that we submitted our order with our names on each milkshake, but they didn’t write them down, so we had to do a taste check on two of them to figure out which was which.

Delicious ice cream, lots of choices to make from. The best chocolate shake I had in a long time, love it. My kids had an Oreo ice cream and chocolate ice cream. They have a small place, with a few table in the store, and also an outdoor seating space. I recommend to stop by for a treat.

My review is based on the service, not the products. I walked in and there were 2 persons behind the counter. One literally looked at me, got some ice cream and turned around to the back counter at the wall. No hello, no type of greeting, not even a smile. The other person walked over slowly with a stoic expression. Again, no hello, no type of greeting, not even a smile. Terrible service. There have been times where other associates were more welcoming, but that last experience was awful. When I walk into the local ice cream shop (not Cold Stone) closer to my home, immediately the associates look up and welcome me with a smile. It feels much better being a patron there.

I am honestly shocked this place is still in business. Obviously the ice cream is delicious but the customer service is terrible. The franchise owner needs to stop hiring teenagers who don't care for a business. Walked in, no hello, no how can I help, made us wait at the counter for 7 minutes while they put things away, swept behind me, wiped off counters and went into the back kitchen. I completely understand being tired and wanting to go home but this is a business, you need to understand if this isn't something you are willing to help grow, then quit while you're ahead or owner please fire them. I'm spending $18 on a 'Like it' with 2 toppings the least you can do is make my experience worth it. This owner needs to seriously reevaluate his/her team if they want this place to keep getting

I just came to this location, its 9:52pm, they close at 10, but they were cleaning, they said they couldn’t do cash and there were no toppings, just Ice cream by itself . Clearly they were just ready to go even though it was open.