Cold Stone Creamery

Placed an online order for myself and some friends. We ordered three ice creams, some waffle cones and another cold stone item. Picked up the order went home and was missing one of the ice creams and one of them was made incorrectly. Called the store to get them remade to pick them up and was told that we didn’t order it that way. I looked up the transaction online and I definitely ordered it the way I described. There was even a receipt with the correct order stapled to the pick up bag that had writing from one of the employees on it checking off the items, even the items that weren’t in the bag. Really unfortunate to have an employee telling you “you’re wrong” instead of trying to solve the problem. I understand mistakes get made, I have worked in the service industry, since I was 14 and

What a treat!!! Truly enjoyed my desert. Can't wait to check them out again in a couple of weeks

Staff was super patient as I helped my in-laws figure out what to order. Ice cream was delicious as always.

So tasty with so many flavors! I personally like the Oreo Overload (creamy sweet ice cream, extra oreo cookies, chocolate chips and fudge) but many of the pre designed mixes are delicious. The ice cream is good on hot days but since everything is hand mixed, prepare a little extra time. I usually park in Bestbuy's parking lot to make it easier to leave. Don't forget, ice cream is only the beginning, they have cups, waffle cones, chocolate dipped waffle cones and waffle bowls and chocolate dipped waffle bowls. If you're looking for full flavor and AC, this is a place for you.

I came to get the dont cry over spilled milk. Got to have it ice cream. But when I received it. I asked for a lid and it was messy at the bottom, so I asked them to clean it up. And they picked up the container like messy wear and I'm like it's at the bottom. It's all over the counter. Then slid me the lid. Did not want to clean up the leaking ice cream which was vanilla. I ordered the chocolate. Dont Cry over spilled milk ice cream. So Im seeing them with an attitude towards my order, and I decided to walk out due to rude services?