Cold Stone Creamery

This store is no joke. Friendly employee prepared the ice cream like we in a hibachi restaurant, and the final product was absolutely delicious! I will be coming here again!

My wife was wanting some cold stone as we were passing through Baldwin Place. We stop in thinking it was going to be a normal experience… it was anything but normal. With confusion on our faces we were trying to decide which flavors to get for the evening (a much harder task than you’d think… theres lots of good flavors). When the gentleman behind the counter offered his assistance, he knew what we wanted better than we did. Mohammad and Christina working behind the counter then proceeded to chop up the most bangin ice cream i’ve ever ate. Then just as i think the show is over, Christina throws the ball of ice cream into the air and Mohammad comes in with cup in hand to snag the floating scoop before it crashes to the ground. Ice cream and a show! The only bad thing is that my Cold Stone e

I had the best experience ordering my cake from here. Everything was smooth and staff was very responsive and helpful with all my questions.I’m extremely happy with the quality, service, and punctuality. I will definitely be ordering again.

I have been to this store numerous times within the last 3 years, and I have to say the customer service was not as usual. I ordered cake batter ice cream with some mix ins that weren't mixed in at all. I won't be going back anytime soon. 5/1/24 came back to my review and I didn't get any response but I see how everyone else got one 🤔 funny thing is I actually went back because I decided to give them another shot and this time it wasn't so bad but since you ain't got time to respond I ain't got time to make a new review keep your 1 star.

If I could give this location zero stars, I would. We’ve been coming here for years, and unfortunately, staffing issues have always been a problem. About a year ago, it seemed like new management took over, but things have only gotten worse since then. The staff acts like serving ice cream is a chore, and their attitudes are consistently unpleasant. It feels like hiring unmotivated teenagers without proper supervision is doing more harm than good. This location needs serious improvement before continuing to hire more staff who clearly aren’t being properly trained or managed. The customer service is so poor, it’s hard to understand how they’re still in business. They’re also constantly out of stock on multiple items, yet they continue to offer them online. We’ve shown up several times to