Church's Texas Chicken

This was my second time here (post new grand opening). I'm really trying to understand how you are fast food and can't get 5 orders out of the window on time without parking 2-3 cars to wait. Then you park said cars and forget about them. The young lady that helped me was sweet. Thank God! You all need to not be fast food if you can't keep up even with no cars in the drive-through. My food order was 2 breasts, a large coleslaw, a pie, and peppers. You all had no breasts, but I waited. No biggie I had to wait, but a 5-8 minute wait became 30. Plus, I don't know what store owner told the staff to halfway fill side containers, but that's not right. I ordered a family size large side of coleslaw and had 2 inches of space left in the container to fill. I received a regular cole slaw t

Terrible customer service. Inside the dining area was very dirty,food and trash was all over the floor. Drive thru line by the door entrance had bags of trash in the walkway. Placed an online order here only to be told that we had to come inside to receive our order, came inside and they did not know anything about our order. Only to have my daughter waiting in there for about an hour. It took me to drive to the store personally myself to figure out what's going on. And to recieve my order because they was giving my wife and daughter the run around. This is bad business and Terrible customer service. I will never spend my money at this establishment again, especially how dirty the store was inside and out. Like didn't this place just re-open not too long ago? It's filthy...this place needs

How do you remodel and promise better only to not do right? I ordered lemon pepper wings, mac, and a Dr Pepper. Right now today, I couldn't tell you what flavor those wings were, but they tasted how an old person's house smells.

Horrendous customer service! I visited the Church’s on Main Street in Zachary, Louisiana, at approximately 4 p.m. on Dec. 19, 2025. First, I noticed an employee repeatedly leaving the store to go to his car to smoke a joint, clearly visible to customers in the drive-thru. The smell was undeniable. Second, after placing my order, I was not informed that this location was out of original chicken. After waiting 35 to 40 minutes in the drive-thru and reaching the window to pay more than $30 for my family’s meal, I was then told they only had spicy available. Overall, this location is extremely disorganized. Management and staff were unprofessional, and the experience was very disappointing. I will likely not return, which is unfortunate because I genuinely enjoy their food when the service

Sloooooooooow.... Everyone is in slow motion. Stood in line for 15 minutes while 1 counter person "helped" each customer. Finally after seeing them help 2 people in 15 minutes and 3 people still ahead of me, I followed the lead of 2 others who left the line and I walked out too. I live in Zachary and won't ever be back. Nice remodeled store gone to waste...