Chipotle Mexican Grill

Out of everything but rice. Waited 13 minutes with only 2 people in front of me because they were waiting on chicken to be cut then had to change out empty pans of lettuce cheese rice ect ect ect. The entire line looked so disgusting that I just got a side of rice. From 1 end of the counter to the other end it looked like a bomb had gone off and nobody even cared. Dirty empty pans piled high on the back counter to top it off. Only saw 3 people working. Not the Chipotle experience I was expecting. Will not be back to this location. I wish I had read the other reviews 1st so I would have chosen somewhere else to eat.

As someone who spent years working at Chipotle, I have never been so disappointed. I was once a service manager at Chipotle so if anyone can understand portion control, it is I. But, I placed an order for me and my boyfriend this afternoon and when I tell you our bowls were a quarter of the way full, i’m not exaggerating. We were given half portions of EVERYTHING. They were extra stingy with the protein and gave me 3 pieces of carne asada. Not to mention we sat in the drive thru for 20 minutes and received cold food. The chips were also stale. Worst $35 i’ve ever spent.

This Chipotle is very hit or miss. We’ve had great food and service here in the past—but unfortunately, this time was not one of those times. We placed an online order and picked it up through the Chipotle lane. The person who handed us our order was very friendly, which we appreciated. But when we got home, we realized we were given the wrong items—we had ordered two bowls and a burrito, but instead received three bowls. That’s pretty ridiculous. On top of that, the portions were noticeably small, which made the experience even more disappointing. Hopefully things improve, because this visit left a lot to be desired.

I mean… I guess they made me a burrito, but the new guy made it long and thin like a footlong. The other workers just sat there and watched instead of helping the guy learn. There doesn’t seem to be any form of leadership or management. Owner should be mad, but I’m guessing not. If they were the kind of person to be mad at poor service, there probably wouldn’t be an issue in the first place.

I enjoy chipotle food more than most other places. Been loyal to this location because it’s not out of my way. But after the last several visits I think I’ll be moving on from at least this location. The staff is friendly and smiling, but there’s been issues with my orders consistently. From forgetting items, making burritos instead of bowls, to asking for “extra” of ingredients and not receiving any at all yet alone extra, to extremely small portions I can’t continue to support this location. For the price of things I’d expect more consistency and attention to the customer experience. It also looks to lack management oversight as no one has been clear on who to direct me to talk who when I’ve asked. It also speaks to their training or lack thereof for the consistency of service and portio