Chipotle Mexican Grill

Yesterday was my first time ever eating Chipotle, and what a disappointment it was. Among a few other things items for my husband, I ordered a burrito bowl w/white rice, lettuce, half chicken and half steak. While the chicken was tasty, the rice was hard and crunchy in some spots and the steak was as tough and dry as a leather boot from the Wild West. I also ordered 2 sides of red chimichuri. I only recieved one, and it was half full. It wasn't even enough to for my burrito bowl, let alone my chips. Speaking of the chips, we ordered 2 small bags and almost left without them. My husband looked in the bag before he left and didnt see them. He told the employee, and thier response was, "they're in the bag." They were not. We did end up getting them though after speaking up. My husband likes C

Totally gone downhill! Portion sizes have been going down but this is now just utterly ridiculous! We will NEVER go back. We ordered and picked up. There was like maybe a tablespoon of meat and the rest was veggies and barely any of that either. Totally ripped off. They are cheating their customers! So we are done being cheated. Good luck surviving in this economy when you do that to customers!

I ordered food from here and gave them a generous tip, when I got my food it messed up and about half the regular portion. I went in to get it fixed and the manager told me she’ll remake it but wouldn’t do it ever again. She didn’t apologize for the fact that the food was less and even argued it wasn’t, then remade my bowl and gave me barbacoa instead of al pastor to be spiteful. I’ll never ever be going back to chipotle, i’ll go to moes every single time now. This is unprofessional and ridiculous.

I've been to several Chipotle and the food has always been just fine. I don't know what the deal is with the Queensbury / Glens Falls location but I've ordered from there twice now and it's substandard and half as good compared to every other location I've been to. Barely any meat in very wet tacos slopped into a delivery box with no care whatsoever. No other Chipotle I've been to has ever been like this. It's the worst, skip it. I won't be ordering from here again.

The food is good here. However the tables are typically not clean. The cashier stepped away after charging my debit card without giving me a receipt. So I waited and asked for a copy. Then I realized it wasn’t mine and she forgot cups for the soda fountain. Went back for cups and the correct receipt. She tells me my receipt is in the garbage and asked if I still want it. I said yes and she reprinted it. How about “I’m sorry. I’ll reprint it.” Instead of risking making the customer upset. Then she didn’t tell us there’s no ice at the fountain. The soda is room temp and I didn’t have the energy to bother with her again. I’ve worked in customer service in the past, but admittedly not in a fast restaurant. Is it really this hard?