Chipotle Mexican Grill

Sugar Hill, GA · Mexican restaurant

Rating
2.6/5
★★★☆☆ 2.6
Reviews
20
Rank in Sugar Hill
#44
of 46 restaurants
City Percentile
2%
rating percentile
Address
Chipotle Mexican Grill, 5962 Cumming Hwy NE, Sugar Hill, GA 30518
Phone
(470) 589-5248
Website
locations.chipotle.com/ga/sugar-hill/5962-cumming-hwy?utm_source=google&utm_medium=yext&utm_campaign=yext_listings?restaurant=5151
Status
Closed · Opens 10:45 AM

Chipotle Mexican Grill is a restaurant located in Sugar Hill, GA. It is one of 46 restaurants listed in Sugar Hill. Its 2.6-star rating is slightly below the Sugar Hill city average of 4.2 stars. There are 10 photos associated with this location.

About Chipotle Mexican Grill

Chipotle Sugar Hill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food... More

Hours

Friday10 AM–11 PM

Customer Reviews

★☆☆☆☆ 1.0 Marius Gutsu · Mar 2026

This is by far the WORST chipotle in all of Georgia. I’ve attempted to come back multiple times hoping their short comings were due to it being a new location, but each and every time it has been worse. The “workers” in the store avoid any sort of contact with you although I was standing in line for 5 minutes and the only one there. They would rather talk about their plans for the week. When it comes to putting your bowl together they put the worst portions possible. Half scoops of rice and meat and the employee literally pinched the cheese to give me a “portion”. It would be better if this chipotle was shutdown. I am never spending my money at this location in the future.

★☆☆☆☆ 1.0 joe burt · Feb 2026

I’ve been to this location many times now as I used to absolutely love chipotle. This location is just like every comment says. As I’ve been now nearly 10 times it seems nothing is better… I was hoping just because it was a new establishment I that’s why it took longer / food wasn’t properly prepared…. The whole reason this is happening is because the store constantly has 5-6 employees yet only one is working . The young girl I delt with was going above and beyond trying her best while 3 other employees sat around doing nothing but twiddling their thumbs. I don’t even understand why they needed so many employees as I’ve been a foreman for years. I really wish this location had new management because now they are paying people to sit around getting paid to do nothing when every single table

★★★★☆ 4.0 Anurag Agrawal · Feb 2026

Decent Chipotle. At least their rice was cooked. Kids enjoyed the food. The staff can be more cheerful though

★★☆☆☆ 2.0 samantha keen · Sep 2025

I'm not a big complainer, but my coworker did a mobile order Friday and it was 3 burrito bowls. Mine was not great. The other 2 were fine. The meats were overseasoned. I guess they forgot the meat on mine, and then had to go back and dump it on the top. It wilted the lettuce, melted the cheese and sour cream, and was generally unpleasant to look at and eat. Next time, remake the bowl guys.

★☆☆☆☆ 1.0 Niccolò Caccia · Aug 2025

They served raw chicken. Went back, they saw straight away it was VERY raw. I asked for another bowl with chicken and told them “if that is the same raw chicken from before, I don’t want it”. They said ok then pick something else. They didn’t have anything left of any other protein except for some dry looking steak, literal crumbs were left in all the other protein containers. I asked, can’t you guys just cook it ? They said the grill was already shutting down, it was 9:45 pm… After really insisting on the chicken, a kind worker put the chicken back on the grill and remade the bowl. Except for that guy, everybody else had AirPods in, no will to work. CHECK THE CHICKEN BEFORE YOU LEAVE THE STORE.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Mexican restaurantCatererFast food restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.