Chipotle Mexican Grill

My 10yo and I walked in to order burritos, and was told that they were only making orders placed on the app because their credit card reader wasn’t working. I asked if they would take cash. The response: “No. You have to order on the app!” Never had that kind of nonsense in a restaurant before. No options given. No sympathy or understanding of my frustration expressed. Perhaps I should have asked to speak with the manager. However, I feared getting the same response from the person in charge. Did this worker really think that requiring me to download an app, set up an account, enter my credit card information, probably wait for a confirmation email, and then place an order for a burrito was a reasonable thing to ask, or demand, of a customer standing in front of them? During lunch

Came here tonight to get a quick meal in. No greetings from the employees, seems like they wanted to close an hour early! Everything seemed fine until I noticed there seemed to be no chicken in my chicken salad. Hmm, interesting. I approached the not so busy assembly line to ask for my chicken. I may have mentioned that I didn’t received my chicken, unless I’m actually blind not trying to be rude. The girl who made my bowl rudely states she put chicken in my salad. I was confused why she would lie, did she not want to simply give me a scoop of chicken? Oh well, I ate my chicken less chicken salad, and a good review. Small portions by the way. This was after 4 bites of leaves.

Very rarely do I want to leave a 1 star review however this location was the least bit helpful whenever it came to fixing an order. I had exhausted all of my resources with their help chat, the phone numbers, and their site kept crashing and when I called to ask for a manager to help cancel the order, she gave me their employee help number that required a store number and employee ID. What am I supposed to do with that? It’s a shame Chipotle cannot provide sufficient resources to their employees and reliable help for customers to help with issues.

Never fails when I come to this location I leave mad. They are incompetent and rude. Saturday night at 7 pm they were out of salad dressing. Told me to wait 5 min while it’s made. I wait. After 7-8 minutes they ask the manager who was supposedly making it and she hadn’t even started. She then said it would take 10 minutes and acted like it was really going to put her out to do her job. It’s always something with this location.

I've never had a bad meal from here. The employees are very friendly as well. I always go to this location, never have been disappointed and always have a consistently good experience. I also appreciate that it is clean