Chipotle Mexican Grill

Went here with a mobile order because my power was out. I show up and wait for 15 minutes before I am told that the mobile order station is down and they will have to make my order, so I hand them my phone showing the order details. One of the three employees that are standing around chatting takes my phone and goes to the order station. He makes one order wrong, and does not close the lid correctly on it letting the salsa flow freely. He makes the other order completely leaving out the chicken and leaving an empty slot in the box. He puts the boxes in the bag and as he does so, the incorrectly closed lid clearly spills salsa all over the bag and other box. As he hands it to me I have to tell him that the order had chicken in it and he takes the salsa covered box and adds chicken while his

Worst Chipotle I’ve ever been to. I ordered a bowl with a regular portion of carne asada and as the employee was scooping it another employee told her she put too much in my bowl. The other employee then told me that I would have to pay for double protein because she scooped too much. I told them I didn’t ask for extra meat and they could remove the appropriate amount since I didn’t ask for double protein. She then proceeded to ring me up for a $20 double protein bowl and said there was nothing they could do about it. Right before I was about to walk out the manager stepped in and told the employee to ring me up correctly for what I asked, regardless of what they put. I finally got my food and ate it and it was the blandest food I’ve ever had in my entire life. The carne asada was so chewy

Stopped in today to grab a bite. The young lady who fixed my bowl was super sweet with a beautiful smile and positive attitude. I also had points for a free side and chips but it would scan I told the guy that was ok but he asked me for the number on the bottom on the code and he manually typed it in!! That gesture made me happy!! I love to see young people exhibiting excellence customer service!! Great job guys👏🏽

Had a housefly or similar fly in my food. This is really unhygienic. Update: The website link owner mentioned it the reply is not working. 404 error!!!

No cheese? Really? Rice tasted a little like dish soap, the protein (which we watched them actively scrape from the prep counter back into the container) had very little ‘flavor’. The place is filthy, food on the floor, dirty tables, the drink station was a mess. The guacamole was about the only positive. The guy serving up salsa and other assorted toppings was the bright star in this otherwise miserable experience. Paid for a veggie bowl, got a little guacamole out of the deal. Even Chipotle can’t screw up Mexican Coke 👌🏼👌🏼👌🏼 Like many other places in Oxford, the new has worn off and now we have just another mediocre fast food place.