Chipotle Mexican Grill

They were behind because of running out of chicken. We didn't mind waiting but this is what we received. Sometimes the food there is really good tonight was the worst food we got from about anywhere!

We ordered two meals along with chips and extra sides and took the food home. Unfortunately, when we started eating, the rice was extremely hard and basically inedible. It also had an off taste, and something in the meal just didn’t taste right overall. I called the store to let them know about the issue. It took quite a while to reach an actual person, but once I did, the employee I spoke with was very kind and did offer to replace the two meals in the future, which I appreciated.

We ordered online to use the drive thru pick up for 7 o clock. We waited for 20 minutes in the pickup lane and when we got our bowls they were half full and cold. Each car wait time was about 5 minutes and the people working the lane were not prioritizing getting bags out the window. When you have kids it's harder to bring them inside to get the food so we just end up going somewhere else usually. For how expensive Chipotle has gotten, it is not worth the money to get cold bowls that aren't full.

I usually love chipotle, but the last few visits have been absolutely HORRIFIC! One, constantly out of things! Never having food ready during rushes. The customer service is absolute trash! Rude punk kids! Do better! Second, today 12/19 I ordered online thinking “oh let me avoid the rush and rudeness” WRONGO! they completely ruined our food with missing ingredients! Also, the food was extremely cold! Not to mention they forgot my chips and queso! Third, tried calling the store, BIG mistake! No way to get ahold of anyone, it just kept saying “please express your concerns” I WANT TO SPEAK TO A MANAGER! Fourth, I called customer service and they also refused to connect me to a manager! I am SO disappointed with chipotle! Lastly, this is not the first time that this has been an issue! Wh

Hire people who actually care and are willing to work or just close. This is consistently one of the worst places to order food. 3 straight times I’ve ordered and paid online only to not get everything I paid for. The food I do miraculously get is never good quality. It’s a joke that this place is still operating. How does such a large company allow a location like this one to go unchecked despite the massive amounts of bad reviews and refunds that get issued from here. Does Chipotle even care? Like how do you see a location doing so poorly and not step in? The entire staff needs evaluation, the management teams needs trained on proper ordering procedures, etc etc.