Chipotle Mexican Grill

Normally I don’t like leaving poor reviews, but this is the second time I’ve been to the Muskegon chipotle and both times have been lackluster at best. I placed an order online for pickup (drive-thru), and there were several things wrong. The first, is that they had zero chips, and I’d have to call 1-800-chipotle to get that refunded. (That is too many numbers by the way). I ordered a large amount of chips to help feed 7 people. The second issue is when we got the food home. One burrito bowl had zero cheese, a couple pieces of lettuce, no corn salsa, no salsa verde and almost no fresh salsa. This should have had all of these things plus extra corn salsa, extra lettuce and extra cheese. The second one was again missing cheese while the third bowl was supposed to be 1/2 chicken and 1/2 carne

It makes me feel a little better about writing this knowing others have the same issues. We frequent Chipotle, and at this point you think we’d learn because it is rare occasion when our order is right. I am constantly bringing home a 30+ dollar order to find that things are missing, or made completely wrong. You’re lucky if the workers acknowledge you (though I’d like to shoutout the young woman working the drive through tonight. She’s the first person I’ve ever seen remotely smile in that place. I don’t know your name, but please keep doing what you do.) I’ve had to submit so many ‘wrong order’ requests that the chat bot thinks I’m trying to scam and refuses to process anything. And no, I’m not calling a 1-800 number, so miss me with that automated ‘thank you for your reply, please call

Honestly, what the heck? Placed a $30 order online and drove all the way home to find both bowls don’t have the double chicken I ordered, one is SLOPPED with sour cream (asked for light), the other is missing 3 ingredients and both bowls aren’t even filled half way. Do these employees realize we (customers) are also hard working people who deserve to have our food handled with integrity? Just because you hate your job doesn’t mean I should have to deal with paying a ton of money and getting a horrible meal. It’s unfortunate you have to go in the building and monitor these people to make your food and can’t trust them with something as simple as a drive thru order. This place is horrible!!’

This is the second time I’ve ordered catering from this location. Both times have been DISASTERS. Last time: order placed 2 weeks prior to event. The order was missing food and utensils when delivered. Delivery driver had to go back multiple times and was giving grief about missing items saying they weren’t on our order despite the receipt listing it out. By the time we had everything to eat, everything was cold. This time: order placed day before for small gathering. Got in to pickup and they looked at me like I was crazy. NEVER saw the order and had to wait 20 minutes for it to be prepared. They never said sorry or even try to do anything to rectify that THEY didn’t do their job.

I've been to the Muskegon Chipotle twice, and I had an amazing experience both times! The food here is INCREDIBLE!! I've been to countless Chipotle locations and this one has by far been the best. Everything was clean. The staff were friendly, efficient, and they knew what they were doing. The food was DELICIOUS and fresh. I got a burrito bowl and both times it was filled to the top. I highly recommend this location despite what any of the bad reviews say! ★ ★ ★ ★ ★