Chipotle Mexican Grill

I feel sick. I'm not sure who looked more like they didn't want to be there; the employees or the proteins. I'm seriously debating whether or not to stick my finger down my throat and expelling the demons. The chicken was the only thing that looked prepared in February, so I went with that. The girl at the counter was straight up not giving a flip and unhappy. The joint was downright dirty. Dirty tables, dirty floor, beverage station was dirty. What happened post covid? Did the shots do this? Did Trump do this? Why is everything so bizzare? The burrito was horrendous and the chips were so stale they lacerated my gums.

Best food in Chipotle ever because person Xavier who serve with big smile and understand what I'm asking for and very friendly. I really appreciate for making my dinner my friend. You're the best.

Came here around lunchtime and was immediately felt rushed through my order. I asked for 1/2 chicken 1/2 carnitas and was given MAYBE a quarter scoop of each (like 5 chunks of chicken and the smallest pinch of pork). The server, who was the manager, never gave me time to try and discuss my order. My bowl was passed to a very polite young woman for toppings and she was clearly training, which I understood and had more patience but someone really should have been guiding her on how to properly build/portion the bowls. When I got around to paying, I was under the impression that I scanned a code for free chips and salsa. Apparently this wasn't the case and I was charged extra anyway. When I realized this and went back to try and fix it, I was given an attitude by the cashier and told that I

I love Chipotle and I’m happy there is one in Northampton, however, the tables and floors are very dirty. Either you need more staff to help clean up or you need to better train your staff to clean more frequently. I asked for a wipe so that I could wipe up my area, I was told to wait and that someone would come wipe up. And that I could use a napkin to wipe my area, was ineffective.

This Chipotle has one of the most absurd policies I’ve ever encountered — they refuse to give out water cups. When I asked why, I was told that if I wanted water, I could pay several dollars for a bottled water instead, which is crazy at a fast-food restaurant, especially as a paying customer who already bought food. Charging extra for basic hydration with a meal is beyond ridiculous. What makes this even worse is that this exact incident happened twice within the span of three days, both times when visiting this location and both times with the same worker. It wasn’t a one-off misunderstanding — it was a repeated experience. During both visits, the staff member assisting me — who was transgender — was extremely rude and dismissive. Instead of calmly explaining the policy, the interactio