Chipotle Mexican Grill

⭐ 1 Star Review This is the second time we’ve ordered a bowl from the Chipotle at Quaker Ridge in New Rochelle and the rice was completely undercooked. This time, it was so bad that my son actually started choking and had to make himself throw up to get it out. On top of that, the food tasted old, like it had just been reheated instead of freshly made. We’ve been to other Chipotle locations without these problems, so this is clearly an issue with how this location is being run. This is unacceptable for any restaurant, let alone a well-known chain. We will not be returning, and I strongly suggest management address the food quality and preparation immediately before someone gets seriously hurt.

I was hesitant due to the reviews; however we had a good experience at this location. I haven’t been to a Chipotle in months and this was my first time here. Our salads were delicious and well prepared. We were here on a Sunday afternoon and it was nonstop busy ( this explains the messy tables/floors). Too bad adults don’t clean up after themselves in some places. If you visit this location bring your patience and kindness. Crankiness will probably make it uncomfortable all around. With the business, I appreciated how Ruby, Malika and Juliano (spelling?) worked as a team and communicated well with each other.

Hi, this is my third time at this Chipotle in New Rochelle, and I'll tell you: 1. The service is very bad because the staff gets upset when you're ordering, and if you forget something, it's worse because they give it to you with worse help. 2. The food is super salty and the chips are very, very salty. It's always the same. We need to correct this by training the staff. Mind you, we don't have to fire anyone, but with training and monitoring, it can be achieved. Thank you.

The food is good. The atmosphere is ok. Can be better. The employees are not friendly. They were making faces. They didn’t offered any welcoming service. The location was clean except the area were the drinks are. The table needs more attention when are being clean. The bathroom was very clean and the food counter.

I preordered two bowls and it took over 30 mins when it was “ready” in the app, then when I got home and opened my order and it had ZERO meat in my bowl, guac and tomato salsa (my husbands was missing guac too)! How can you forget half the items that go in there ???? so upset