Chipotle Mexican Grill

Very mixed experiences at this location. Friday night dinner was amazing. The food was hot, fresh, and portions were generous. We were honestly impressed because not every location gets it right during rush hour, but they did. We ordered pickup the next night and it was the opposite. Food was cold and portions were much smaller for the same price. It also looked like cleanup was starting early since it was close to closing. My tip: come during regular dinner hours for the best experience. They do great then, but close-to-closing orders seem to be a hit or miss.

service is hit-or-miss (high turnover like any fast food place). sometimes they’re really generous with portions; sometimes they rush you when there’s no one after you in line. I get takeout so I’ve never had issues with them skimping on amounts. they’ll put more of something if you ask them to.

There’s a girl MANAGER in there with an apron today that quite possibly may be the nastiest person to serve you food. She threw my bowl at the register after she finished yelling NEXT after ever single ingredient. How does she stay hired there for so long with that attitude?

After an employee told me that Justin has been spoken to several times about his demeanor, I can’t believe he still has a job there. He is rude and condescending behind the register and behind the counselor when making your food. It was not a pleasant experience and never is when you have to interact with him. Thankfully, the manager on duty, Jimmy, was able to rectify the situation. I’m not sure how the general manager or district manager tolerate Poor customer service and behavior. I don’t think I’ll be back.

I’ve never seen a place to eat worsted than this NHP 530 Jericho Turnpike location on 2/29/24 9 PM. My 3 kids are Chipotle lovers. I’ve asked my 12 year old daughter what she wants to eat and she said chipotle. My wife, daughter and I entered and start ordering. I was first and asked for beef Barbacoa and there wasn’t enough and said no more, then I ordered chicken tacos and asked for lettuce and they said no more lettuce so reply I could wait for it their response was we don’t have any in the restaurant. Daughter then ordered and her surprise not enough sour cream and lettuce also. Wife turn and. At register my daughter ask for nacho chips and said no more. Wife and daughter ask for two fountain drinks and I ordered a Coke glass soda and they said we don’t have Coca Cola glass bottles and