Chipotle Mexican Grill

Came to pickup a mobile order at 6:49 … came to a trashed restaurant and mobile order station is shut down due to short staff per Byron the MOD. Cashier is wearing same gloves to collect money and put cheese on top of customers bowls. My mobile order continues to be put behind other customers just walking in at 6:49 during prime dinner rush. My order is running on ten minutes late with no sign of being made soon. Byron the manager says they are “making it” I’m still standing here watching everyone else order being made but mine. Also this restaurant is out of vinaigrette. There is a reason people are saying chipotle has gone downhill. The legacy village location is a perfect example why.

I wasn’t going to make this but this is probably the 5th time I’ve received guac like this. The lighting doesn’t show how brown it is. For charging extra it shouldn’t be brown. Also having to pay extra for stuff just for my bowl to not be full what so ever. The beans are always mashed or undercooked.

Walked in to try and get a half chicken half barbacoa bowl I'm given 95% chicken and a couple snippets of barbacoa and they charge me for extra barbacoa so an extra $5 for one forkful of the meat, that guy was so high I do not understand how he was even standing

The server behind the counter was rude. And did not like her job. When asked for some black beans she did not want to get any more or refill the steam. Unenjoyable dining experience for my family. I was overcharged for the items that I that I purchased. Very disappointed,

I visited this Chipotle recently, hoping for a quick and smooth lunch pick-up. I ordered ahead for a 3:30 PM pick-up time, but when I arrived right on time, my food wasn’t ready. While that was a minor inconvenience, what really stood out was the overall atmosphere and service. The store felt noticeably unclean that day. There was no ice in the machine, and another customer even pointed out the lack of basic cleanliness. The staff, unfortunately, didn’t come across as welcoming or particularly friendly. When I tried to switch out a topping that turned out to be just cut-up tomatoes and onions instead of an actual salsa, I got a pretty curt response. I was basically told “that is salsa” rather than being offered a simple exchange, and then was informed a regular salsa would cost extra. It