Chipotle Mexican Grill

I was excited to try the new Chipotle, but apparently opening week also meant “ingredient roulette.” They were out of white rice and black beans which is impressive considering those are basically half the menu. To top it off, the staff seemed about as thrilled to be there as I was to pay full price for a bowl missing key ingredients. On the bright side, the line moved fast… probably because half the food wasn’t available. Hoping they find the rice cooker and the customer service manual before my next visit.

After reading reviews, we decided not to try to order online due to the excessive wait time. We dined in around 6ish and they were out of almost everything and were completely out of vegetables. There were only like 3 other people in the restaurant and 2 people ordering ahead of us. The people working (minus one sweet guy) were rude and acted like they were pissed about having to be there and wanted people to leave. I ordered a burrito and my husband ordered a bowl and they were both pretty empty. Really disappointed because we love Chipotle and the Bellingham location is always so great.

I've ordered from this location twice now and been disappointed each time. The first time I ordered a burrito and ended up with a burrito bowl , not a huge issue but what was irritating was the portion ratio. I had 1 medium chunk of beef and most of it was rice. The second time I ordered from this location I got my burrito but less beef than the first time 6-7 beans, little salsa and packed full of rice. Honestly feels like a rip off with how much the food costs. I've been eating chipotle about twice a week for the last 5 years and never had issues like this in Bellingham, Burlington, or Seattle. Chipotle isn't a franchise so this isn't due to an owner trying to maximize profits it's likely bad training and chipotle should audit this location. This is also the only one I've been to whe

Ok, so it is the third day since opening…but I put an online order at 5:30 pm with a pickup time at 6:30 pm and it’s 7:00 pm and my order is not even in the cue. My bad for hoping that the time would be somewhat close. The line up inside took about 40 minutes to go through (I watched while I waited)…and I can’t imagine how long the drive thru would take as it wrapped around and I haven’t seen food passed through the window (from my inside wait observations)…for QUITE some time. But! The staff is being as friendly as they can during this insane rush/wait time. Hope it settles soon.

The first time I ordered a burrito, it came out fine. The second time, they barely added chicken. It seemed they didn't have enough chicken or didn't care, because the chicken was only added to the ends of the burrito. Whoever made the burrito was clearly trying to make it look like it had more chicken than it actually did. Also, I ordered queso on the side but got guacamole instead. Ordered online both times. So far, inconsistent service.