Chipotle Mexican Grill

Like many other reviewers, we waited forever for our app order before asking an employee and being given our food cold. They literally just don’t update the app status, it still wasn’t “ready” after 30+ minutes. This was at 8 pm. Also, what is this flap of cheese? Avoid this location, but especially the night crew. 2 stars because the day crew isn’t as terrible.

I went here with my siblings not expecting much based on the reviews, but we had an efficient time and good portion sizes with our food. Staff was friendly and did not skimp on portion sizes when we went.

It's a sad day for Chipotle. We ordered 2 chicken rice bowls. As you can see in the photos, we got I can't say chicken. Or at least enough chicken to justify the $10 each price tag. I wish I had my phone in the store cause the guy behind us got almost double the chicken on 1 that we didn't get on 2. When I asked the employees about it they said oh you want double the chicken. And I replied no I just want what I should have got the first time. They wanted to charge me for more chicken. This place used to be a great place to get lunch or dinner and be full enough that you would have some left over for later. It's sad that this has come down the this. I really can't say if I will be back. If you want my opinion avoid it not worth the cost to get less than advertised.

As a DoorDash driver, my livelihood depends on efficient and timely service. On January 2025, myself and two other drivers arrived at the Chipotle in Lawrence, Kansas, during the midst of a winter storm. We were the first three to enter the building when it was unlocked, braving the harsh weather to fulfill our responsibilities. And yet, we are left utterly frustrated and disappointed. As I write this review, I have watched more than eight people who came in after us be served their orders, while the three of us—who are actually working, delivering food to paying customers—have yet to receive a single order. The ninth customer just walked in and has been served, but here we are, still waiting. It’s incredibly disheartening to see how the restaurant completely disregarded the needs of tho

I put my order in through the app. Never again. It took 55 minutes to get my order. Not only was the food cold, what in the heck is this tiny orange? Everything was thrown in the bag with loose cheese and lettuce everywhere. On top of all this the staff running the cash register was super rude to me. I’m assuming it was because you need to hire more people. I do not recommend this location and I won’t be returning anytime soon. I feel sorry for the employees.