Chipotle Mexican Grill

I visited the Chipotle at 5435 North University Dr, Lauderhill, FL 33351 on February 9 around 7:30 PM, and I just have to say the manager on duty was absolutely amazing. I was fresh out of the hospital and in a lot of pain. Standing was hard, and I couldn’t eat anything too spicy in my current condition. Even though they were out of the pork I usually get, she didn’t just brush me off or say “we’re out.” She showed real compassion. She had me sit down, came over to take my order, and genuinely tried to make sure I was taken care of. That kind of kindness is rare. She was patient, personable, and went above and beyond to help me when I was clearly not feeling well. This is what real customer service looks like. I love Chipotle already, but this experience made me appreciate this location

I came at 8pm to get a small bowl and at the front the server shared my plate but said they don’t have any lettuce because their preparing for closing how are you closing 2hrs prior to closing, it’s multiple complaints tonight the manager need to take action because they loosing a lot of loyal customers!!! It don’t take more than 5 min for fresh lettuce

I came here a kittle early and waited on my car until they open at 10:45am, when i tried to go inside thinking they were already open at 10:55 they were still closed. I waited a few more minutes and someone unlocked the door, then and employee starting getting all the chairs down that were on top of the tables with bad attitude and loud noise. I walked to the front to see if i could place my order and the food line was half way done, half of the food containers were laying on the back counter not set up and ready and there was stuff all over the place. What a mess . I ended up leaving and going somewhere else. It was nasty and messy.

Let me preface this by saying: I’ve never had a Chipotle order I didn’t like—until now. This bowl was a disappointment on multiple levels. There were a couple of firsts for me with this order: 1. I ordered through the Chipotle app 2. I tried the new Chipotle Ranch sauce Let’s start with the positives: • The Chipotle Ranch was actually tasty, though I’m not completely convinced the bowl needed it. • Ordering through the app is super convenient—no line, quick pickup, and you can collect rewards points toward free food. Now for the downside… and unfortunately, there’s a lot: • The portion of Chipotle Ranch was laughable. I paid extra and was given what looked like half a tablespoon—actually ridiculous (see photo if you’re browsing reviews). • Since I wasn’t there in person, I couldn’t watc

Absolutely disgusting the rest of the table look way worse. Honestly after seeing the table I didn’t even want to order a bowl anymore. The queso was dried out and finished table a mess service was mid.