Chipotle Mexican Grill

I’m just about done going to the Chipotle in Glenmont. I waited 25 minutes in line, only to find out (again) that they didn’t have key items in stock. This location constantly seems to be missing something — this time it was black beans, and that’s not unusual here. When it was finally my turn, the employee struggled to wrap the burrito and ended up double wrapping it, which would’ve been fine… except the burrito was ripping everywhere and completely falling apart. I literally couldn’t eat it without it turning into a mess. The employees here are never happy and they just throw your food together and hope for the best. To make things worse, I tried to use my free drink and got an iced tea that was undrinkable — it tasted like dirty water. Between the long wait, missing food, poorly made

Over the past 3 meals we have ordered from this location we have had various issues from cold food to missing parts of our order, this instance takes the cake. I ordered a high protein chicken bowl and when I got home opened it up to find there was virtually no chicken in it. I took all that was in there and weighted it and it came to a whopping 2.4 oz when it should have been DOUBLE Meat. If chipotle wonders why their sales are slumping they should go check out of their restaurants live in action, they will figure it out quick. People are tired of paying $15 to not get what the ordered, skimmed portions and cold food.

I came to this location at 8:25 pm (they close at 11), and this was hands-down the worst Chipotle experience I’ve ever had. There were only three workers, and the one serving me had his underwear and entire backside showing while handling food. That’s beyond unprofessional and completely unacceptable. On top of that, the food portions were ridiculously stingy. Even after asking for doubles, my bowl was still so empty that I could see the bottom. I paid over $11 for basically nothing. To make matters worse, they were out of almost everything: no lettuce, no protein options besides chicken, no corn, no other basics you expect from Chipotle. All I got was a tiny scoop of rice, black beans, chicken, and some sauce. That’s it. And they still charged me full price. The kitchen also looked dirt

The Albany market Chipotle restaurants are the worst managed places I have even seen. On this night at 7:30pm. You are open until 11pm. The exit door LOCKED. 80 percent of the dining room CLOSED. No chicken, no sour cream. Then you have the audacity to charge us for guacamole, when we couldn't get sour cream, corn salsa, or chicken really. Prices are too high for poor quality food. Way to many places to spend out money. Chipotle is no longer on that list ever again anywhere. Maybe the district manager should be present in underperforming stores, you know lead by example, as there is none of this going on here

Without hyperbole, this is the absolute worst place I’ve ever experienced. I went through the drive-thru tonight and they handed me my order. I could tell it wasn’t all of it and asked about it. The manager told me it was everything. It wasn’t. I went inside to get it sorted out and I told her my order and tried to show her my mobile order. She said I don’t have those names and I don’t need to see that. I told her I was trying to just get my order and she repeated she didn’t have it. I told her she was being rude and she came back with, “that’s just my personality.” I asked to speak with someone else. She said she’s the manager. Finally a teenage employee helped me. The manager then said out loud, “these people tonight.” I said I just trying to get my order and you were being unprofession