Chipotle Mexican Grill

I went to this location for the second time and I will NOT return. Everyone moves around like they hate their jobs. The store is not clean. Food line was absolutely filthy and no one attempted to clean anything and I was in there for 20+ minutes before I was serviced and only 3 ppl was ahead of me.I will post pictures to show. My food today was old and the rice was hard my large chips were stale. This is by far the worst Chipotle I've patronized at.

At 6:35pm the staff had no chicken ready and no steak and no brown rice. The soda machine was out and so was the sweet tea. When I asked if they could change the soda syrup the guy working the register said they were too busy. I don’t know how is you are if three employees are standing around and joking. Won the going back to the Forest Hill location anymore.

I placed a mobile order around 7:20pm and it said it will be ready at 7:40pm. I arrived at that time and after waiting 20 minutes myself and other customers were informed they had no meat only barbacoa. A team member told us we would have to get a refund through the app even though the app said it could not refund mobile orders. All staff with the exception of manager on duty (Brandon?) were incredibly rude and had bad manners. Finally received my food at 8:35 (an hour later). Terrible experience.

We have been to this location numerous times. However, after our most recent visit, we will not return. The staff was incredibly rude and very short. Not just with my wife and me but with everyone in line. I understand we all have bad days but there is no reason to treat people like absolute garbage while working in customer service. Also, the sanitation standards in this location are not up to par. An embarrassment to the franchise.

Is this a joke? How are you going to sell me a half full bowl? Charging $10 for maybe $4 worth of food. This is not the first time this has happened but it will be the last because I will not be returning. This chipotle was once pretty good but they have gone completely downhill. The service is slow, they are constantly forgetting items and do not inform you when they are out of an item you ordered. I have had literally half my order missing more than once. I am disgusted with the bowl I received tonight. Honestly feels like theft with how little food I received. I hope this place closes down because all they do is rip people off.