Chipotle Mexican Grill

Am extremely disappointed with the way this restaurant is handling delivery orders. I ordered a vegetarian bowl for delivery, waited an hour and inside was someone else’s bowl, different name and all. I was able to get a free entree to compensate except I couldn’t even use it for delivery without a $10 minimum. Unfortunately I didn’t have my car, so I had no choice but to pay out of pocket for a second delivery, same vegetarian bowl, only to receive what looked like my bowl from the order sticker, but was a completely different order, including meat AGAIN. I tried to contact support, Pepper their AI bot and main support system cannot issue me a refund, called to try to speak to someone and was hanged up on. I have yet to receive my compensation, extremely frustrated and disappointed that a

Double charged me for the order over doordash over not having chips, and then the food arrives spilt all over the bag, upside down. This place has deserved to go out of business for years. Eat literally anywhere else, dog excrement in the parking lot is probably better, at least they won't charge you twice for it! Disgusted with this place too long, you have useless employees, with garbage attitude and not a single care in the world for the customer. Dirty dinning room, gross over priced food, and nasty attitudes. Good luck staying open. Edit: Store owners offer of $5 gift cards and AI chat bots on the Chipotle site aren't a good enough reaction to the state of this business. I said what I said the first time, YOU DESERVE TO GO OUT OF BUSINESS!!!!

The worst Chipotle food I have ever had. The white rice was just plain white rice not Chipotle lime rice, it was also completely mush like mashed potatoes. Very little meat at all. I was here for a $6 dollar Halloween deal, which the manager had a big attitude and was very rude about. I just asked if I would qualify for it (since the other employee didn't know and told me to ask the manager), but he just acted super dismissive and didn't even try to answer my question. But honestly, it's not even worth the $6. If this was my first Chipotle experience I would probably never come back. Please do yourself a favor and go somewhere else.

I cant even get upset at the workers because theyre doing what they could but its extremely obvious that the management at this chipotle is atrocious. I placed a mobile order for pick up at 5:50 with the expectation for it to be ready by 6:10. Listen, if it was a little later than 6:10 i really wouldnt care but i didnt receive my order till almost 7 oclock. the store was busy and the workers were doing the best they could, but if this is an issue that keeps persisting, then maybe the managers should actually support their team and figure out a better system for the workers to move efficiently without feeling like theyre getting stuff thrown at them from all angles. Everyone is so unhappy here and it is obvious. I blame management.

Absolutely terrible experience. I came in to pick up my order and had to wait in line for 30 minutes because there were no employees available to assist customers at the pickup counter. Once I finally received my order, there were no utensils available, so I couldn’t even eat the food. When I opened the bowl, I realized it was made incorrectly — the guacamole I paid for was missing, and lettuce had been added instead. On top of that, the portion sizes were incredibly small. Very disappointing overall.