Chipotle Mexican Grill

My son went to the Chipotle in Fern Park. He ordered 2 meals and both were only half way filled. He asked for a little more rice and was told no. There was another customer who also asked for a little more rice and they told her no as well. My son asked if there was a rice shortage and they said no but they can't keep giving people extra rice. Both mine and my son's food wasn't even full containers so he wasn't asking for extra rice he was just asking to fill the container. I emailed corporate and all I got was an apology email back. I asked for a refund or a gift card or something to compensate me for the very small portion size and they never replied back. I don't understand where customer service comes into play anymore because that's a skill that sadly is no longer utilized. We've neve

If I could put zero out of five stars, I would. We came over an hour before they closed. And their sofitas looked really dry and terrible so we asked if they had any fresh sofritas and the guy behind the counter was like "probably not" and then looked at the cook and the cook didn't even answer him when he asked. And went well "what else do you want then?". Very rude and terrible service, will not come back.

​I really wanted to give this place a chance, but after multiple orders, I’m officially done. Every single time I order via Uber Eats/DoorDash, the chips are completely stale. It’s impossible to enjoy the dip when the chips have zero crunch. Fool me once, shame on you; fool me every time, shame on me. Moving on to a spot that actually cares about freshness.

Went here for dinner gave us the drink inside that bag that was apperently a fountain drink so the cup was empty.we thought it was a bottle thats why we didnt notice. All the food was so cold and crunchy like it came from the fridge. Then it honestly felt like they used all the scraps to make our order. Definetly wasnt chicken like we ordered. They were still open for another 2 hours so there was no need for that. Even had guac on my kids bowl who is allergic to it. Went to corporate and still nothing done just im sorry.

I had a very disappointing experience at this Chipotle. The restaurant was dirty, especially the hot food line, which was visibly unclean. It honestly explained why the place was nearly empty. The staff was extremely unprofessional. They were yelling across the restaurant and loudly complaining about their schedules in front of customers. When I walked up to the counter, the employee seemed annoyed, didn’t greet me, didn’t say a single word during checkout, and handed me my bag without any acknowledgment. We arrived at 8:55 PM, and the restaurant doesn’t close until 11:00 PM, yet the staff acted irritated that we were there. They even made comments about the next customers who walked in behind us, which was uncomfortable and uncalled for. Between the poor cleanliness, lack of basic custome